Martin A. Hill
Newrez, LLC (Previously Caliber Home Loans)
San Tan Valley,AZ
22
years of professional experience
Results-oriented Mortgage Originator with over 14 years of experience in Wholesale and Retail mortgage sectors. Proven expertise in Client Relationship Management, Closing, and Secondary Marketing. Skilled in processing rate locks and managing pricing updates for loan officers, contributing to successful homeownership outcomes. Seeking to leverage experience in a full-time role to drive financial success for a dynamic organization.
Work History
Client Relationship Manager/VA Streamline Underwriter
2 Years 6 Months- Collaborating with Account Sales Executives to build long-term relationships and help develop business growth with clients.
- Managing a pipeline to ensure Loans are processed efficiently and accurately. Acted as the center point of contact for business partners from loan submission through funding.
- Responsibilities include review of pertinent documentation submitted by our partners to satisfy conditions set for compliant loan closing; ensuring the accuracy of information provided; verification of employment & Assets; verification of insurance; Title documentation review; Tax Transcript verification; Appraisal Review; Mortgage Verifications & Payoffs
Mortgage Closer/Funder
7 Years 1 Month- Collaborate with loan processor and loan officer or funder from origination to close to ensure loan closing;
- Prepare and review of closing loan packages or loan files; Enter data on loan closing documents in a timely manner; Confirm loan compliance with all state and federal regulations and policies, as well as investor/mortgage lending product and program guidelines; Ensure all information is correct and signed accurately in the closing documentation, third party orders, closing packages, and loan files;
- Closing/Funding package & conditions review. Preparation and transfer of lender funds for disbursement
- Resolution of post-closing findings prior to investor purchase.
Registration Analyst
3 Years 5 Months- Conducted review and acceptance of broker submitted wholesale mortgage loans. Conducted quality checks on loan estimates, verifying delivery, fee amounts, labeling, and lock and loan details for TRID compliance. Assigned FHA cases, managed change of circumstance and re-disclosure, troubleshot Elli-Mae compliance reports, and coordinated transaction documentation review.
- Registered new mortgage loans in loan origination system, confirming borrower data and document completeness.
- Reviewed disclosures and file documentation for accuracy, compliance, and investor guideline alignment.
- Verified loan setup details across Encompass and internal platforms to support downstream processing.
Lock Desk Fulfillment Supervisor
4 Years- Managed updates to pricing and processed rate lock requests for both portfolio loans and brokered loans to FNMA, Flagstar Bank, and United Wholesale Mortgage. Completed secondary duties including initial disclosure delivery, change of circumstance re-disclosure delivery, and vendor orders for title, insurance, 4506T, and appraisal orders.
- Supervised fulfillment workflow for loan and account documentation, ensuring accurate and timely processing.
- Reviewed completed packages for compliance, completeness, and quality before release to members or internal teams.
- Coordinated daily priorities with lending and member service teams to maintain efficient case movement.
Personal Banker
1 Year 3 Months- Sold retail banking products and services, credit and loan products, and business banking services; developed new relationships; processed traditional banking transactions; assessed financial needs; referred investment opportunities; handled loan applications; managed inbound and outbound sales and service calls.
- Built customer relationships through needs-based conversations and personalized banking solutions.
- Opened and maintained deposit, credit, and retirement accounts with accuracy.
- Identified cross-sell opportunities for loans, cards, and savings products.
Mortgage Team Lead
3 Years 7 Months- Handled applications and provided technical assistance; conducted new hire training and employee development; managed projects; ensured quality control; prepared monthly reports.
- Led daily team workflows, maintaining service quality and consistent task prioritization across shifting business demands.
- Coached staff on procedures, performance expectations, and accurate case handling to strengthen team capability.
- Monitored operational queues, resolving escalations promptly and minimizing delays in client support activities.
Mortgage Service Specialist
3 Years 7 Months- Duties include: Customer Service; Escrow Insurance and Tax verification; VOM request processing; Payment processing; Facilitated cross-sale opportunities through customer engagement; Handled escalation calls to resolve customer issues; Conducted title research to ensure accuracy of property records
- Resolved mortgage servicing inquiries, interpreting loan terms, payment histories, and escrow details with accuracy.
- Processed borrower account updates, ensuring compliance with servicing guidelines and investor requirements.
- Reviewed delinquent accounts, identifying appropriate resolution options and escalating complex issues.
Education
Graduation/Diploma
High School Diploma
Some College completed (No Degree)
High School Diploma
Some College completed (No Degree)
Skills
Iam Proficient in MS Office with working knowledge of multiple mortgage loan process/closing platforms such as H20
BluePrint
Mortgage Bot
Calyx Point and multiple investor P&E (Pricing & Execution) platforms. Skills include Excellent Leadership/Management; Organization of Priorities/Multi-task/Detail Orientated; Communication; Dependable; Self-Motivated & Goal Driven; Strong Analytical skills; Problem-solving aptitude
Business growth strategies
Relationship building and management
Customer engagement
Compliance monitoring
Timeline
Client Relationship Manager/VA Streamline Underwriter
Newrez, LLC (Previously Caliber Home Loans)
04.2024 - CurrentRead More
Mortgage Closer/Funder
Newrez, LLC (Previously Caliber Home Loans)
09.2019 - CurrentRead More
Registration Analyst
Newrez, LLC (Previously Caliber Home Loans)
04.2016 - 09.2019Read More
Lock Desk Fulfillment Supervisor
TruWest Credit Union
04.2012 - 04.2016Read More
Personal Banker
Wells Fargo Bank
09.2010 - 12.2011Read More
Mortgage Team Lead
Citi Group
03.2005 - 10.2008Read More
Mortgage Service Specialist
Citi Group
03.2005 - 10.2008Read More
Pima Community College
High School Diploma
Read More
University of Arizona
High School Diploma
Read More
Sahuaro High School
Graduation/Diploma
Read More