Martin Bustos

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Provided and ensured staff provided an exceptional member experience
• Utilized strategies that are consistent with the Code of Ethics, and the Standard of Ethics for Managers and Supervisors when achieving benchmarks and goals.
• Embodied the role as both a coach and mentor to staff, providing support and guidance.
• Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
• Successfully navigated difficult conversations with employees, members, and suppliers; utilizing the ability to maintain self-control in the face of hostility or provocation or in intense, hectic situations.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
• Established performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed.
• Provided feedback to warehouse management on department operations, appearance of department, quality of service,performance of department manager/supervisor, department P&L and department benchmarks.
• Identified operational inefficiencies and implemented corrective measures, leading to an overall increase in effectiveness.
• Analyzed quantitative data regarding sales and data.

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• Established, enforced, and optimized departmental procedures and goals to optimize team performance and productivity.
• Determine sales and productivity
• Collaborated with warehouse sales goals to meet department bench marks
• Review department profit and loss statement
• Evaluated employee performance, providing constructive feedback and coaching to facilitate professional growth within the team.
• Managed budgets for labor costs, inventory control, and ordering supplies while maintaining desired profit margins.
• Provided exceptional customer service by assisting shoppers with product selection, cooking techniques, and special requests.

• Streamlined operations and improved employee focus and productivity.
• Reviewed daily,weekly, and periodic sales to meet department bench marks and goals.
• Placed weekly product order.
• Achieved sales goals and business objectives by motivating staff.
• Collaborated with store management to develop successful sales promotions and seasonal offerings, driving overall revenue growth.
• Ensured compliance with all food safety regulations and sanitation guidelines to maintain a clean and safe working environment.