Martin Chavez
Ennis,TX
Summary
Experienced IT professional with over 20 years of expertise in the technology and customer service sectors, including a solid background in training, problem-solving, and warehouse operations. Currently contributing to Amazon’s operational excellence by preparing new employees for success, resolving customer returns issues, and ensuring package safety and compliance. Known for clear communication, cross-functional collaboration, and a commitment to staying updated on industry trends and technologies. I also have experience working with the shipping dock, loading and unloading boxes, and making sure they get to the correct destination.
Overview
30
30
years of professional experience
2
2
years of post-secondary education
Work History
Various Roles
Amazon
01.2022 - 01.2025
- Receiving and Processing Customer Returns
- Evaluate the condition of returned items to determine if they can be resold.
- Play an important role in maintaining customer trust by ensuring that returned products meet quality standards.
- Work in a fast-paced, active environment, prioritizing tasks for timely processing.
Shipping Associate
Sterilite Corporation
Ennis, TX
04.2022 - 10.2022
- Completed the processing and loading of 10–15 trailers per shift, ensuring safe weight distribution and smooth outbound operations.
- Prepared, labeled, and staged outgoing orders to meet strict production and delivery schedules.
- Operated pallet jacks and other warehouse equipment to move freight efficiently and safely across the dock.
- Verified order accuracy by checking product counts, lot numbers, and packaging requirements before shipment.
- Wrapped, secured, and organized pallets to prevent damage during transport.
- Coordinated with drivers, dock leads, and production teams to resolve discrepancies and maintain workflow.
- Maintained a clean, organized, and hazard‑free work area in compliance with company and OSHA safety standards.
- Supported inventory control through cycle counts, restocking, and identifying missing or damaged product.
- Consistently met or exceeded daily productivity goals in a fast‑paced, high‑volume shipping environment.
IT Specialist
Texas Instruments
01.1995 - 01.2018
- Managed IT systems and networks to support internal operations.
- Ensured the reliability, security, and efficiency of technology systems.
- Provided support to employees in troubleshooting, solving technical issues, and implementing upgrades to improve productivity.
- Worked closely with management and other departments to meet operational needs and improve IT infrastructure.
Education
Associate of Science - Electronics Engineering Technology
ITT Technical Institute
Garland , Tc 02.1992 - 02.1994
Skills
- Employee Training & Onboarding
- Problem Solving & Cross-Functional Collaboration
- Customer Service & Returns Processing
- Package Inspection & Shipping Compliance
- IT Systems Management & Support
- Strong Communication & Reporting in both English and Spanish
- Time Management & Efficiency
Timeline
Shipping Associate
Sterilite Corporation
04.2022 - 10.2022
Various Roles
Amazon
01.2022 - 01.2025
IT Specialist
Texas Instruments
01.1995 - 01.2018
Associate of Science - Electronics Engineering Technology
ITT Technical Institute
02.1992 - 02.1994