MARTIN CORONA
Plainfield,IL
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with a positive attitude and excellent communication skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Server
El Coyote Cafe
Los Angeles, CA
10.2020 - 02.2024
- Delivered exceptional customer service in high-pressure environments, ensuring guest satisfaction and retention.
- Managed multiple tables efficiently, coordinating orders and special requests seamlessly.
- Trained new staff on service protocols, menu knowledge, and operational standards.
- Collaborated with kitchen staff to ensure timely food preparation and presentation.
Server Apprentice
Features Bar and Grill
Naperville, IL
05.2017 - 01.2019
- Resolved customer complaints promptly, demonstrating strong problem-solving skills and maintaining satisfaction.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Busser
Quibo
Naperville, IL
04.2015 - 01.2017
- Maintained cleanliness and organization of dining areas, ensuring a welcoming environment for guests.
- Assisted servers by promptly clearing and resetting tables, enhancing overall dining efficiency.
- Collaborated with kitchen staff to manage dishware flow, supporting timely meal service.
- Reset and cleaned tables quickly to prepare for new customers.
Cashier/Shelf Stocker
Walgreens
Plainfield, IL
01.2015 - 12.2016
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted in inventory management by restocking shelves and monitoring product availability.
- Maintained a clean and organized checkout area to enhance customer experience.
- Greeted customers entering store and responded promptly to customer needs.
Education
High School Diploma -
Plainfield North High School
Plainfield, IL05.2016
Skills
- Positive and professional attitude
- Guest engagement
- Food safety oversight
- Multitasking ability
- Problem solving
- Strong communication skills
- Calm demeanor
- Team support
- Strong work ethic
- High volume dining
- Order accuracy
Certification
- ServSafe Certified
- Basset Certified
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Interests
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Passionate about balancing physical health with mental and emotional wellness
- Graphic Design
- Love to make music
- I like working with my hands and fixing things
- I like looking at the stars and learning about constellations
Timeline
Server
El Coyote Cafe
10.2020 - 02.2024
Server Apprentice
Features Bar and Grill
05.2017 - 01.2019
Busser
Quibo
04.2015 - 01.2017
Cashier/Shelf Stocker
Walgreens
01.2015 - 12.2016
High School Diploma -
Plainfield North High School