Martin Enriquez Delgadillo
Oakland,CA
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
23
23
years of professional experience
Work History
Cashier
The Home Depot Inc
San Leandro, CA
10.2023 - Current
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Server
Black Bear Diner
Emeryville, CA
08.2022 - 02.2024
- Greeted customers, answered questions and recommended specials to increase profits.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Addressed complaints to kitchen staff and served replacement items.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Presented menus and answered questions regarding items.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Filled condiments and napkin containers during slack periods.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
Assistant Night Manager
Greatworks Inc
Berkeley, CA
02.2010 - 09.2022
- Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction.
- Communicated with management via email or phone message to report issues needing attention.
- Established friendly relationships with regular guests, members and residents.
- Secured building and walked grounds, fostering health and safety of employees and guests.
- Responded promptly to guest requests to achieve customer satisfaction.
- Oversaw general upkeep of public areas and restrooms.
- Implemented training to improve knowledge base of staff and used cross-training methods to maintain productivity during employee absences.
- Hired, trained and developed staff, evaluating performance and progress to fulfill nightly operations.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Attended yearly CPR training.
- Learned protocols and routine when dealing with situations involving EMT calls.
- Reduced employee turnover by fostering open communication, providing constructive feedback, and recognizing outstanding performance.
- Maintained compliance with hospitality standards by conducting regular inspections of guest rooms and public spaces for cleanliness and maintenance needs.
- Elevated front desk performance by implementing streamlined check-in/check-out processes focused on expediting guest interactions without sacrificing quality of service.
- Helped processing payroll by approving timecards on ADP.
- Scheduled employees accordingly, always making sure the amount of hours was on point, according to the company’s needs.
- Processed and closed all payments at the end of each day, reporting via e-mail our daily sales.
Line Supervisor
Confexiones Lagos S.A De C.V
Tepatitlan De Morelos, Jalisco, Mexico
02.2001 - 10.2003
- Reduced employee turnover and increased morale through effective communication, motivation, and team-building initiatives.
- Maintained a safe work environment by enforcing strict adherence to safety protocols and guidelines.
- Managed personnel effectively by providing clear expectations, ongoing feedback, and opportunities for growth and development.
- Collaborated with cross-functional teams to identify process improvements and implement changes that enhance operational efficiency.
- Promoted a positive work culture by addressing employee concerns promptly, fairly, and consistently.
- Evaluated employee performance regularly to identify strengths and areas for improvement while providing constructive feedback for professional development.
- Ensured timely completion of projects by tracking progress against established timelines, adjusting priorities as needed, and utilizing resources efficiently.
- Upheld high-quality standards in the manufacturing process by conducting regular audits of equipment maintenance practices and inspection procedures.
- Followed and improved operating procedures and best practices for line production.
- Coordinated with other supervisors within facility to manage operations between departments.
- Resolved issues quickly to maintain productivity goals.
Education
High School Diploma -
Preparatoria San Francisco De Asis
Jalisco, Mexico07.2003
Skills
- POS Operation
- Point of Sale (POS) System Operations
- Effective Customer Upselling
- Positive and Professional
- Relationship Management
- Guest Engagement
- Service Prioritization
- Cash Handling
- Business Development
- Strategic Planning
- Time Management
- Lead Generation
- Project Management
- Schedule Preparation
- Team Leadership
- Cash Register Operation
- Payment Processing
- ID Verification
- POS Systems
- Drawer Balancing
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Cashier
The Home Depot Inc
10.2023 - Current
Server
Black Bear Diner
08.2022 - 02.2024
Assistant Night Manager
Greatworks Inc
02.2010 - 09.2022
Line Supervisor
Confexiones Lagos S.A De C.V
02.2001 - 10.2003
High School Diploma -
Preparatoria San Francisco De Asis