Sarah Stone
Hurricane,UT
Summary
Detail-oriented professional with expertise in cash handling, customer engagement, and inventory management. Proven ability to enhance store operations and deliver exceptional service, contributing to improved customer satisfaction and team performance.
Overview
6
6
years of professional experience
Work History
Cashier
Ernie's Too
Hurricane, Utah
05.2024 - Current
- Operated cash register and processed customer transactions efficiently.
- Assisted customers with product inquiries and provided exceptional service.
- Maintained accurate cash drawer and balanced transactions at shift end.
- Stocked shelves and organized merchandise to enhance store presentation.
- Collaborated with team members to ensure smooth store operations.
- Engaged customers by promoting loyalty programs and store promotions.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Store Manager
Terribles
Springdale, Utah
02.2021 - 05.2024
- Managed daily store operations and ensured adherence to company policies.
- Trained and supervised staff to enhance customer service skills.
- Coordinated inventory management and maintained stock levels efficiently.
- Implemented promotional displays to increase product visibility in-store.
- Monitored financial transactions and ensured accurate cash handling procedures.
- Addressed customer inquiries and resolved complaints promptly and effectively.
- Conducted regular staff meetings to discuss performance and expectations.
- Collaborated with upper management on strategic planning initiatives for store growth.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Managed daily banking activities such as deposits and withdrawals.
- Updated and maintained store signage and displays.
- Prepared monthly reports on sales figures, expenses, profits.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Ensured compliance with safety regulations and company policies.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Maintained accurate records of employee performance reviews.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Performed regular price checks to ensure competitive pricing.
- Developed strategies to maximize sales and profitability.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Updated POS system with new products and promotional offers.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Organized promotional events to increase product awareness.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
cashier/cook
Ernie's
Hurricane, Utah
06.2020 - 10.2021
- Processed customer transactions efficiently and accurately at busy cash registers.
- Handled cash, credit, and digital payments with precision and care.
- Organized merchandise displays to enhance store presentation and accessibility.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Maintained cleanliness of checkout area to ensure a welcoming environment for customers.
- Collaborated with team members to manage peak hours effectively and smoothly.
- Trained new cashiers on company policies and procedures for streamlined operations.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Education
High School Diploma -
Clearfield High
Clearfield, UT06-2000
Skills
- Cash handling
- POS operation
- Inventory management
- Customer engagement
- Sales promotion
- Team coordination
- Problem solving
- Attention to detail
- POS systems
- Multitasking and organization
- Gift card handling
- Refunds and exchanges
- Liquor regulations and compliance
- Point of sale proficiency
- Work ethic and integrity
- Sales expertise
- Retail merchandising
- Written and verbal communication
- Credit card processing
- Cash register operation
- Order packaging
- Product restocking
- Product recommendations
- Staff training
- Cash handling expertise
- Receipt handling
- Staff mentoring
- Spirit, wine, and beer expertise
- POS system operations
- Dependability and reliability
- Point of sale operation
- Clear communication
- Payment collection
- Customer service
- Cleaning and sanitizing
- Daily reporting
- Order taking
- Time management skills
- Merchandise restocking
- Liquor law compliance
- Training and onboarding
- Visual merchandising
- Effective communication
- Time management
- Problem resolution
- Store operations
Timeline
Cashier
Ernie's Too
05.2024 - Current
Store Manager
Terribles
02.2021 - 05.2024
cashier/cook
Ernie's
06.2020 - 10.2021
High School Diploma -
Clearfield High