Martin Gallegos JR
Blairsville,GA
Summary
Accomplished Shift Manager at Wendy's with a proven track record in employee training and enhancing customer service focus. Skilled in cash handling and decision-making, I significantly contributed to team performance and customer satisfaction. My experience at Walmart further honed my inventory management skills, achieving efficient merchandise organization and boosting store satisfaction rates.
Overview
2
2
years of professional experience
Work History
Shift Manager
Wendy's
01.2024 - 08.2024
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Promoted a positive work environment through open communication and constructive feedback.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Exercised composure under pressure and in escalated customer service scenarios.
Overnight Associate
Walmart
01.2023 - 05.2023
- Improved store organization by efficiently stocking shelves and arranging merchandise during overnight shifts.
- Increased product availability by executing efficient inventory management practices during restocking procedures.
- Contributed to positive customer experiences by providing friendly and knowledgeable assistance during occasional early morning encounters.
- Effectively managed time-sensitive tasks such as promotional resets or seasonal changeovers with precision and speed.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
Education
High School Diploma -
Union County High School
Blairsville, GA05-2019
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Accurate money handling
Languages
Spanish
Native or Bilingual
Timeline
Shift Manager
Wendy's
01.2024 - 08.2024
Overnight Associate
Walmart
01.2023 - 05.2023
High School Diploma -
Union County High School
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