Martin Krukowski
Bartlett,IL
Summary
General Manager with 15+ years of leadership in food & beverage operations, directing daily service, staffing, financial performance, and vendor relationships. Proven ability to control costs, improve operational efficiency, and strengthen customer loyalty in high-volume environments. Strong expertise in P&L oversight, QuickBooks, team development, and conflict resolution.
Overview
28
28
years of professional experience
Work History
General Manager
Elgin Entertainment
03.2010 - Current
- Directed day-to-day operations for a food and beverage entertainment venue serving high daily customer volume; with revenues in excess of 3 million a year.
- Owned budgeting, booking keeping, and cost controls, utilizing Quickbooks to track expenses and improve financial accuracy.
- Hired, trained, scheduled, and evaluated teams of 50 employees, fostering accountabilities and service excellence.
- Improved operational efficiency through process improvements and staff mentoring, supporting consistent service delivery.
- Managed vendor relationships , ordering, and inventory, maintaining optimal stock levels and reducing waste.
- Led conflict resolution and performance management, contributing to improved employee retention.
- Coordinated all inspections and ensured compliance with local health, safety, and alcohol regulations.
- Strengthened customer loyalty and repeat business through service standards and team leadership.
General Manager
Ala Carte
01.2000 - 03.2010
- Managed daily restaurant and nightclub operations with sales estimated at 5 million a year, including staff scheduling, service execution, and customer relations.
- Supported budgeting, inventory control, and supplier coordination to maintain cost efficiency.
- Trained staff on operational procedures, safety standards, and customer service expectations.
- Optimized liquor management procedures to achieve cost reduction.
- Responsible for all liquor ordering and maintaining proper inventory levels established.
- Assigned multiple troubled locations and tasked with turning them around.
CDL Class A Driver
Calmat
01.1999 - 01.2000
- Completed scheduled deliveries while adhering to safety, maintenance, and regulatory standards.
CDL Route Driver
Courtesy Beer Distributors
10.1997 - 01.1999
- Delivered beverage products on established routes while maintaining strong customer relations.
- Assisted with ordering and inventory accuracy
Education
Bachelor of Arts - Finance
North Central College
Naperville, ILSkills
- Food & Beverage Operations
Timeline
General Manager
Elgin Entertainment
03.2010 - Current
General Manager
Ala Carte
01.2000 - 03.2010
CDL Class A Driver
Calmat
01.1999 - 01.2000
CDL Route Driver
Courtesy Beer Distributors
10.1997 - 01.1999
Bachelor of Arts - Finance
North Central College