Martin Marrero
Brooklyn,NY
Summary
Driven by a results-focused approach, I excelled at Morton Williams Supermarket, enhancing customer satisfaction and driving sales growth through expert staff training and strategic operations management. Leveraging skills in negotiation and team motivation, I successfully boosted profitability and fostered a positive work environment, achieving significant improvements in efficiency and service quality. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
16
16
years of professional experience
Work History
Asst.Manager
Morton Williams Supermarket
New York, NY
06.2023 - 06.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Developed strategy to increase sales and drive profits.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
Central Stores Supervisor
Win Dixie Supermarket
Miramar, FL
03.2021 - 04.2023
- Collaborated with purchasing department to establish best practices for procurement, reducing lead times and costs.
- Established performance metrics for staff evaluation, promoting accountability and driving continuous improvement efforts.
- Enhanced team productivity by providing ongoing training and support to Central Stores staff members.
- Championed Lean initiatives within the organization, identifying areas of waste reduction and process improvement opportunities throughout the supply chain.
- Improved order processing times by streamlining the workflow for receiving, storing, and distributing materials.
- Led by example and contributed to culture of ownership, continuous improvement and goal achievement.
- Ensured timely delivery of materials to various departments by establishing effective communication channels with department heads.
- Maintained accurate documentation of all transactions, enabling better tracking and data analysis for future improvements.
- Identified ways to improve store operations and enhance overall customer experience.
- Assumed managerial duties in absence store manager by opening and closing store, upholding visual brand standards and maintaining safe working conditions.
- Developed relationships with key suppliers to negotiate bulk discounts, leading to significant cost savings on inventory purchases.
- Introduced new inventory management software to better track stock levels, usage patterns, and replenishment needs leading to a reduction in stockouts.
- Led and advised associate team on sales floor with goal-driven approach.
- Implemented safety protocols within the facility, resulting in reduced workplace accidents and increased employee morale.
- Conducted root cause analysis on recurring issues, implementing corrective actions that led to lasting improvements in operational performance.
- Informed associates of product levels and shortages and assisted leadership team with cycle counts and replenishment process.
- Oversaw daily operations at multiple storage locations, coordinating staff schedules and assignments to maximize efficiency across facilities.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Answered questions about store policies and addressed customer concerns.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Grocery Manager to Asst.manager
Morton Williams Supermarket
New York, NY
01.2008 - 04.2016
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Enhanced store presentation through regular merchandising updates and innovative display techniques.
- Coordinated with other departments for smooth cross-functional collaboration, enhancing overall store performance.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Conducted regular performance evaluations to identify areas for improvement within the team.
- Increased customer satisfaction by implementing efficient inventory management and product rotation systems.
- Performed key tasks to promote inviting grocery store appearance.
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
- Maintained up-to-date knowledge of industry trends, products, and innovations to better serve customers'' needs.
- Implemented loss prevention strategies, resulting in reduced shrinkage rates.
- Developed promotional strategies that drove increased foot traffic and boosted sales revenue.
- Improved overall sales by identifying market trends and optimizing product selection.
- Optimized ordering processes to minimize stockouts while avoiding excessive inventory levels.
- Boosted employee morale by fostering a positive work environment and providing regular feedback.
- Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
- Delivered excellent customer service while managing daily operations, increasing repeat business from satisfied shoppers.
- Orchestrated performance-oriented environment by closely supporting team members.
- Reduced employee turnover with effective training programs and supportive management practices.
- Spearheaded community outreach initiatives to foster strong brand reputation among local customers.
- Reported issues to higher management with great detail.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Staff Supervision
- Task Delegation
- Staff Management
- Workload Management
- Operations Management
- Staff Development
- Sales Growth
- Team Leadership
- Managing Operations and Efficiency
- Good Judgment
- Training and Development
- Employee Coaching and Mentoring
- Negotiation and Conflict Resolution
- Needs Assessment
baseball and spending time with my grandkids
Baseball is my pass time and fishing with my kids and grand kids family time is important to me
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Asst.Manager
Morton Williams Supermarket
06.2023 - 06.2024
Central Stores Supervisor
Win Dixie Supermarket
03.2021 - 04.2023
Grocery Manager to Asst.manager
Morton Williams Supermarket
01.2008 - 04.2016