Sylvia Diaz

• Assisted in managing daily store operations, ensuring smooth workflow and customer satisfaction.
• Developed staff schedules to optimize coverage during peak hours and enhance service delivery.
• Trained new employees on store policies, procedures, and customer service best practices.
• Implemented inventory control measures to maintain stock levels and reduce shrinkage.
• Coordinated promotional events to drive sales and increase brand visibility within the community.
• Resolved customer inquiries and complaints effectively, fostering positive shopping experiences.
• Supervised day-to-day operations to meet performance, quality and service expectations.

• Assisted customers with product selection, enhancing overall shopping experience.
• Maintained visual merchandising standards to align with brand guidelines.
• Processed transactions efficiently, ensuring accuracy and customer satisfaction.
• Collaborated with team members to achieve daily sales targets.
• Provided product knowledge training to new staff, fostering a knowledgeable team environment.

• Assisted in managing daily store operations, ensuring smooth workflow and customer satisfaction.
• Developed staff schedules to optimize coverage during peak hours and enhance service delivery.
• Trained new employees on store policies, procedures, and customer service best practices.
• Implemented inventory control measures to maintain stock levels and reduce shrinkage.
• Coordinated promotional events to drive sales and increase brand visibility within the community.
• Resolved customer inquiries and complaints effectively, fostering positive shopping experiences.
• Supervised day-to-day operations to meet performance, quality and service expectations.

• Generated repeat business through exceptional customer service.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.

• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.

Opening closing store, register,deposit cash ,customer service