Martin Minogue
Lockport,IL
Summary
Dedicated customer service representative with proven cash handling and team collaboration skills. Adaptable and detail-oriented, ready to foster positive customer experiences and enhance service delivery.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Jewel Osco
Lockport, Illinois
07.2024 - Current
- While starting out on the register, I was asked to become a customer service representative by the front-end manager.
- Assist with customer inquiries.
- Provides money order services to customers.
- Assists customers with paying online bills using Western Union.
- Provides payout for the lottery.
- Takes care of jobs on a daily basis that need to be completed at the front end.
- Works in a fast-paced and high-stress environment.
- Sells I-Pass to customers.
- Loan and pick up money from the registers.
- Makes sure the front-end is running smoothly
Guest Service
Target
Normal, Illinois
12.2021 - 11.2023
- Delivered excellent customer service to customers who needed help with refunds or inquiries.
- Brought out online orders to customers waiting at curbside pick-up in a timely fashion.
- Acquired assistance in multiple departments of the store.
- Money handling and being able to work as a team are skills that were used a lot while working for Target.
Loader and Unloader
UPS
Lockport, Illinois
12.2019 - 12.2021
- While working for UPS, I was required to help load and unload trailers and trucks in a quick and efficient manner.
- Proper lifting techniques were also used throughout the time of working here to prevent injury and load times.
- Sorted and organized incoming and outgoing shipments for accuracy.
- Having outstanding teamwork skills and being able to work with one another is something that has become important while working here to complete the jobs in the time they need to be done.
Cart Pusher
Menards
Homer Glen, Illinois
02.2020 - 07.2020
- Helped assist customers with large, bulky store products that were bought in cars.
- Brought carts and flatbeds into the store for customers to use.
- Assisted in the garden center with guest inquiries and moving products..
Cashier, Grocery Clerk
Jewel Osco
Lockport, Illinois
12.2017 - 12.2019
- During this time period at Jewel, there were many jobs and tasks that I completed in a timely manner. While in the grocery department, I was asked to face and stock what was needed on a day-to-day basis to satisfy customer needs.
- While being behind the register, I was held responsible for handling money and being quick and efficient with customers' groceries.
- A great attitude and customer service were also attained throughout work to make the customers want to come back.
Education
High School Diploma -
Lockport Township High School
Lockport, IL08-2019
Business Management
Joliet Junior College
Joliet, ILBusiness Management
Illinois State University
Normal, ILSkills
- Customer service
- Cash handling
- Team collaboration
- Time management
- Conflict resolution
- Fast-paced environment
- Product knowledge
- Staff training
Timeline
Customer Service Representative
Jewel Osco
07.2024 - Current
Guest Service
Target
12.2021 - 11.2023
Cart Pusher
Menards
02.2020 - 07.2020
Loader and Unloader
UPS
12.2019 - 12.2021
Cashier, Grocery Clerk
Jewel Osco
12.2017 - 12.2019
High School Diploma -
Lockport Township High School
Business Management
Joliet Junior College
Business Management
Illinois State University
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