Martin Monaco

Remote

• Developing and implementing a virtual on-demand training approach by recording New Mexico specific video modules for new queuing software.
• Coordinated with multiple departments to ensure smooth implementation of change initiatives across the organization.

Hybrid

• Coordinating training for Accounting staff in Montana Vehicle Services Bureau and County Treasurer offices for their vehicle registration software implementation.
• Analyzing current processes and procedures to identify areas for improvement through training initiatives.

Hybrid

• Successfully oversaw and organized training sessions for implementing new driver licensing software at the Montana Motor Vehicle Division - Driver Services, leading to a reduction of over 80 percent in average transaction time.
• Led a 4-person client trainer team, employing train the trainer methodology to develop Montana-specific video modules and support materials.
• Delivered statewide system demonstrations and change management presentations.

Hybrid

• Coordinated driver licensing and vehicle registration software implementation training for the North Dakota Department of Transportation.
• Ensured seamless delivery of virtual on-demand training by recording video modules and overseeing practical tasks.
• Kept all levels of management informed about progress in material creation and training completion.