MARTIN MURILLO
Thousand Oaks,CA
Summary
Proven expert in salesmanship and customer service, I boosted operational efficiency and sales at Refrigeration Supplies Distributor. At Washington Mutual Bank, I excelled in handling secure online banking support, showcasing my hard skill in security procedures and soft skill in customer care. My approach consistently enhances satisfaction and performance, establishing key industry partnerships and fostering team growth.
Overview
2004
2004
years of professional experience
Work History
Counter Sales
Refrigeration Supplies Distributor
- Increased customer satisfaction by providing efficient and knowledgeable service in counter sales.
- Contributed to the development of new processes or systems that enhanced overall operational efficiency within the counter sales department.
- Assisted in training new hires on store policies, procedures, and best practices for counter sales success.
- Participated in regular team meetings to discuss strategies for improving counter sales performance.
- Developed strong partnerships with key industry players, establishing mutually beneficial collaborations that boosted group sales opportunities.
Telephone Banker
Washington Mutual Bank
- Handled over Number incoming telephone calls, emails and chat requests.
- Helped customers complete online banking services and assisted with user access problems such as forgotten passwords.
- Upheld strict security procedures to verify identities when completing actions for members and giving out private banking information.
- Alleviated call loads by educating customers about how to effectively navigate site tools and pages for future banking needs.
Teachers Aide
LAUSD
07.1998 - 01.2004
- Assisted teachers with supervision and care of group of Number children.
- Supported student physical, mental, and social development using classroom games and activities.
- Supported student learning objectives through personalized and small group assistance.
- Maintained safety and security by overseeing students in recess environments.
Education
Business Administration
Los Angeles Valley College
Van Nuys, CAHigh School Diploma -
North Hollywood High School
North Hollywood, CA06.1995
Skills
- Expert Salesmanship
- Sales Incentives
- Provide Great Customer Service and Always HavexA Great Attitude
Languages
Spanish
Limited Working
Timeline
Teachers Aide
LAUSD
07.1998 - 01.2004
Counter Sales
Refrigeration Supplies Distributor
Telephone Banker
Washington Mutual Bank
Business Administration
Los Angeles Valley College
High School Diploma -
North Hollywood High School
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