Martin Ntinda
Doha
Summary
Customer-focused and service-oriented professional with extensive experience in hospitality, security, and guest services. Adept at handling high-pressure environments while delivering exceptional customer experiences. Highly skilled in front desk operations, visitors and assistance, conflict resolution, and port service standards. Strong communication, problem-solving, and multitasking abilities, ensuring seamless customer interactions. Passionate about creating memorable experiences for diverse passengers in a global setting.
Overview
7
7
years of professional experience
1
1
Certification
Work History
HSSE Supervisor - Hamad Port, Mwani Qatar (Mesaiee
European Guarding and Security Services
Doha
02.2021 - Current
- Provided high-level customer service in a fast-paced environment, assisting guests and VIP clients.
- Managed emergency response protocols, ensuring passenger and staff safety.
- Conducted security and hospitality training, enhancing customer service quality.
- Collaborated with multiple stakeholders to ensure efficient operations.
Supervisor-Visitors Center, Mwani-Qatar
European Guarding and Security Services
Doha
02.2021 - Current
- Guided visitors with inquiries to facilitate smooth visits.
- Maintained a welcoming atmosphere while monitoring the Visitors Center's security and safety procedures.
- Handled customer complaints and conflict resolution with diplomacy and professionalism.
- Assisted in guiding visitors and verifying aquarium tickets.
Receptionist - Qatar Museum Tower-1
European Guarding and Security Services
Doha
02.2018 - 12.2020
- Greeted and assisted visitors, ensuring a positive experience.
- Provided accurate information about exhibits, events, and facilities.
- Managed administrative tasks, including scheduling, correspondence, and record-keeping.
- Responded to inquiries from researchers and the public.
- Assisted visitors in purchasing merchandise, ensuring smooth transactions.
- Maintained security by monitoring access and issuing visitor badges.
- Supported event organization and coordination.
- Delivered excellent customer service, addressing visitor concerns and needs.
Education
High School Diploma -
St. Pius X Seminary, Nairobi, Kenya
Nairobi, Kenya11-2011
Skills
- Visitors' assistance and customer engagement
- Security and safety compliance
- Conflict resolution and problem solving
- VIP and premium customer service
- Multitasking and time management
- Microsoft Office proficiency
- Microsoft Word, Excel, and PowerPoint proficiency
- Team leadership and decision-making
- Strong verbal and written communication
- Effective Stress Management
Languages
English
Advanced (C1)
C1
Swahili
Intermediate (B1)
B1
Certification
Qatar Light Car Driving License - 05/03/2024
Additional Information
- Physically fit and able to stand for long periods
- Available for shift work, including weekends, and holidays.
Timeline
HSSE Supervisor - Hamad Port, Mwani Qatar (Mesaiee
European Guarding and Security Services
02.2021 - Current
Supervisor-Visitors Center, Mwani-Qatar
European Guarding and Security Services
02.2021 - Current
Receptionist - Qatar Museum Tower-1
European Guarding and Security Services
02.2018 - 12.2020
Qatar Light Car Driving License - 05/03/2024
High School Diploma -
St. Pius X Seminary, Nairobi, Kenya
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