Martin Plascencia
Long Beach,CA
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
7
7
years of professional experience
Work History
Server
Sauced BBQ and Spirits
Long Beach
07.2023 - 06.2024
- Greeted guests in a courteous manner and provide a warm, welcoming environment.
- Respond efficiently to guest inquiries and complaints in a professional manner.
- Collaborated effectively with other servers, support staff, kitchen staff, and management.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Stayed informed about new menu items, promotions, and rotating beer taps
- Catered large events and coordinate with party hosts to provide a memorable and effortless experience for guests.
Server
Rakkan Ramen
Long Beach
06.2021 - 01.2023
- Welcomed the guest in a friendly and courteous manner.
- Hosted and seated guests as well as maintained the waitlist.
- Bussed and cleaned tables.
- Accurately recorded orders on cash register and point-of-sale system.
Server & Barista
The Great Room Cafe
Redondo Beach
06.2019 - 02.2020
- Organized open mic nights and community events
- Ensured that each guest was served courteously, quickly, and efficiently.
- Provided excellent customer service to ensure satisfaction.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
Front Desk Agent
Courtyard by Marriott
Los Angeles, CA
06.2017 - 06.2018
- Assisted with check-in and check-out procedures for guests.
- Provided information about hotel amenities, services, and local attractions.
- Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
- Scheduled reservations for groups and special events.
- Processed payments accurately and efficiently.
- Assisted with luggage handling for incoming guests.
Education
Bachelor of Science - Microbiology
California State University, Long Beach
Long Beach, CA05.2024
Skills
- Fluent in Spanish
- Food Handler Certified
- RBS Certified
Timeline
Server
Sauced BBQ and Spirits
07.2023 - 06.2024
Server
Rakkan Ramen
06.2021 - 01.2023
Server & Barista
The Great Room Cafe
06.2019 - 02.2020
Front Desk Agent
Courtyard by Marriott
06.2017 - 06.2018
Bachelor of Science - Microbiology
California State University, Long Beach
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