Martin Rosales
Bakersfield,CA
Summary
Talented Team lead with experience overseeing daily activities and monitoring employees. Excellent quality assurance, issue resolution and interpersonal communication skills. Highly effective at troubleshooting and supervising talented teams.
Innovative full time student consistently praised by management for providing top-notch technical, quality and production leadership to assigned team. Well-educated in costumer troubleshooting, root cause analysis and corrective action implementation. Available weekends, evenings and overnights.
Overview
5
5
years of professional experience
Work History
Team Lead
Walmart
Bakersfield , CA
10.2021 - Current
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Continuously checked products for quality assurance according to strict guidelines.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Operated material moving equipment to move heavy loads and maintain production levels.
- Managed schedules, accepted time off requests and found coverage for short shifts.
Host Manager
CEC Entertainment
Bakersfield , CA
01.2018 - 10.2021
- Certified and maintained cleanliness and general upkeep of dining room, bar and other guest contact areas to meet sanitation protocols.
- Adhered to cash handling and reconciliation procedures to monitor and control cash and receipts.
- Monitored customer satisfaction through table touching, floor presence, focus groups and responding to customer inquiries.
- Liaised with dining services leaders to develop and implement systems, policies and procedures.
- Interacted with guests to obtain positive or negative feedback and constructively apply information.
- Participated on floor during service to set and monitor performance standards and rectify staff or guest issues.
- Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
Education
Bachelors - Criminal Justice
California State University - Bakersfield
Bakersfield, CA08.2022
West High School
Bakersfield, CA05.2019
Skills
- Team-Building Exercises
- Job Assignments
- Performing Evaluations
- Incident Escalation
- Team Member Motivation
- Leadership Communications
- Guest Satisfaction
- Motivational Leadership
Accomplishments
- Supervised team of 40 staff members.
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Team Lead
Walmart
10.2021 - Current
Host Manager
CEC Entertainment
01.2018 - 10.2021
Bachelors - Criminal Justice
California State University - Bakersfield
West High School
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