Martin Sarah
Fort Branch,IN
Summary
Ambitious General Manager with a proven track record of creating successful service operations, managing staff, and increasing profits. Skilled in ordering supplies and developing innovative solutions to retail service challenges. Well-versed in hospitality standards and possesses a natural knack for building strong relationships with customers.
Overview
13
13
years of professional experience
Work History
Manager
Sandys Pizza
01.2025 - Current
- Oversaw daily operations to ensure efficient service and quality standards.
- Trained and mentored staff on menu offerings and customer service techniques.
- Implemented inventory management practices to reduce waste and optimize supply levels.
- Developed schedules to maintain adequate staffing during peak hours.
Sales Associate
Target
11.2024 - 01.2025
- Delivered exceptional customer service, enhancing shopping experiences and fostering repeat business.
- Assisted in inventory management, ensuring accurate stock levels and effective product placement.
- Operated point-of-sale systems efficiently, processing transactions swiftly to minimize wait times.
- Trained new team members on store policies, procedures, and customer engagement techniques.
Janitorial Worker
Integrity Facility Solutions
08.2023 - 09.2024
- Improved overall facility appearance through enhanced cleanliness and sanitation by routinely performing thorough cleaning tasks in assigned areas.
- Maintained a safe environment for building occupants by promptly addressing spills, debris, and other hazards.
- Collaborated with other janitorial staff members to complete large-scale projects quickly and efficiently.
- Upheld company standards for cleanliness in all areas through proactive identification and resolution of potential problem spots.
- Increased safety awareness by reporting potential maintenance issues or hazardous conditions to appropriate personnel.
- Fostered positive working relationships with co-workers, supervisors, and building occupants through effective communication and collaboration.
Restaurant General Manager
Pizza Hut
06.2013 - 10.2021
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities
- Set clear expectations and created positive working environment for employees
- Reduced employee turnover by fostering a positive work environment.
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
- Conducted regular financial analyses of sales data in order to identify trends that informed future marketing efforts.
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
- Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Motivated staff to perform at peak efficiency and quality
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Verified prepared food met standards for quality and quantity before serving to customers.
Education
Nursing
Ivy Tech Community College of Indiana
Evansville, INGeneral -
Gibson Southern High School
Fort Branch, IN05.1996
Skills
- Inventory Monitoring
- Responsible and Dependable
- Client Communication
- Team Collaboration
- Customer service-focused
- Crew Supervision
- Time Management
- Employee Training
- Inventory Management
- Strong Work Ethic
- Communication and Interpersonal Skills
- Conscientious and Detail-Oriented
- Operations Management
- Food Safety
- Cost Control
Timeline
Manager
Sandys Pizza
01.2025 - Current
Sales Associate
Target
11.2024 - 01.2025
Janitorial Worker
Integrity Facility Solutions
08.2023 - 09.2024
Restaurant General Manager
Pizza Hut
06.2013 - 10.2021
Nursing
Ivy Tech Community College of Indiana
General -
Gibson Southern High School