Martin Tegang

• Lead efforts to design, implement, and manage network security solutions, including firewalls, intrusion detection/prevention systems, and VPNs.
• Develop and enforce network security policies and procedures to maintain compliance with industry regulations.
• Collaborate with cross-functional teams to plan and execute network infrastructure projects, ensuring minimal downtime and maximum security.
• Monitor network traffic for anomalies and respond to security incidents, implementing necessary measures to contain and eradicate threats.
• Manage network devices, including routers, switches, and load balancers, to ensure optimal performance and availability.
• Conduct employee training and awareness programs to promote cybersecurity best practices.
• Prepare and maintain comprehensive documentation of network configurations, security protocols, and incident response procedures.

• Provided Tier 2 and Tier 3 technical support to end-users, resolving complex hardware, software, and network connectivity issues.
• Troubleshot and resolved issues with servers, workstations, printers, and other IT equipment.
• Collaborated with vendors to procure hardware and software, ensuring cost-effective solutions.
• Conducted regular system backups and disaster recovery tests to safeguard data integrity.
• Assisted in the planning and execution of IT projects, including system upgrades and office relocations.
• Delivered training sessions to end-users on software applications and IT best practices.
• Maintained accurate records of support requests, resolutions, and hardware/software inventory.