Martin Tyler
Lexington,IL
Summary
Driven Lube Technician and Cleaning Team Leader, I excelled at Grease Monkey by surpassing performance targets and leading my team at BT Cleaning to exceed client expectations. Skilled in vehicle inspection and fostering customer relations, I consistently enhanced service quality and efficiency, achieving notable client retention and satisfaction rates.
Overview
2020
2020
years of professional experience
Work History
Lube Technician
Grease Monkey
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Kept shop areas neat, clean, and free of safety hazards.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Greeted customers and answered questions about oil changes and other services.
- Maintained a clean and safe work environment, adhering to all safety regulations and protocols.
- Assisted coworkers when needed to ensure smooth operations during peak hours or when dealing with challenging situations.
- Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
- Exceeded performance targets regularly by quickly diagnosing problems and executing appropriate solutions.
Cleaning Team Leader
BT Cleaning
01.2017 - 08.2019
- Managed inventory efficiently, ensuring the availability of necessary supplies and minimizing waste.
- Led team in consistently outperforming set targets while also maintaining excellent client feedback and retention rates, establishing the team''s reputation for excellence.
- Resolved client issues promptly, maintaining professional relationships and ensuring repeat business.
- Promoted team collaboration through open communication channels and fostering a positive work atmosphere.
- Optimized staff deployment by strategically assigning tasks based on individual competencies and workload balance.
- Enhanced client satisfaction through consistent high-quality service delivery and attention to detail.
- Reduced employee turnover with effective hiring, training, and ongoing performance management of cleaning staff.
Education
High School Diploma -
Normal Community West High School
Normal, IL05.2016
Skills
- Customer service
- Dependable and responsible
- Problem-solving
- Fluid checks
- Tire changing and rotation
- Oil changes
- Safety checks
- Vehicle inspection
- Replacing parts
- Power tools
- Battery replacements
- Battery installation
- Inspecting vehicles
- Safety compliance
- Belt inspection
- Customer relations
- Tire damage repair
- Tire rotations
- Workplace safety practices
- Service scheduling
- Parts management
- Record keeping accuracy
- Shipment receiving
- OSHA compliance
- Documentation skills
Timeline
Cleaning Team Leader
BT Cleaning
01.2017 - 08.2019
Lube Technician
Grease Monkey
High School Diploma -
Normal Community West High School
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