Martin Vega
Chicago,IL
Overview
22
22
years of professional experience
Work History
Passenger Service Agent
AGI Corp
Chicago, IL
02.2025 - 01.2026
- Delivered exceptional customer service to enhance passenger satisfaction and streamline boarding processes.
- Coordinated check-in procedures using advanced reservation systems to optimize efficiency and reduce wait times.
- Assisted passengers with baggage handling, ensuring compliance with airline regulations and safety protocols.
- Resolved customer inquiries and complaints promptly, fostering positive relationships and improving service quality.
Bartender
Midway International
01.2020 - 09.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Car Sales Representative
Napleton Automotive
09.2017 - 10.2019
- Facilitated smooth transactions by guiding customers through required paperwork and payment processes accurately.
- Demonstrated exceptional product knowledge, enabling tailored recommendations based on customer needs.
- Developed strong relationships with clients, resulting in increased repeat business and referrals.
- Conducted thorough follow-ups after sales, ensuring continued satisfaction and addressing any concerns or questions.
Sales Representative
Sprint Connect
01.2012 - 08.2017
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Military Police Officer
US ARMY
03.2004 - 03.2012
- Responded quickly to emergencies while exercising sound judgment under pressure, mitigating potential risks to personnel and property.
- Maintained strict adherence to military law enforcement standards, resulting in a safe environment for personnel and civilians.
- Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles, and verifying deliveries prior to entrance to secure areas.
- Participated in anti-terrorism measures by identifying potential threats and taking appropriate action to mitigate risk.
Education
Hospitality
Southern Illinois University, Carbondale
Carbondale, ILSkills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Passenger Service Agent
AGI Corp
02.2025 - 01.2026
Bartender
Midway International
01.2020 - 09.2024
Car Sales Representative
Napleton Automotive
09.2017 - 10.2019
Sales Representative
Sprint Connect
01.2012 - 08.2017
Military Police Officer
US ARMY
03.2004 - 03.2012
Hospitality
Southern Illinois University, Carbondale