Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Valeria Hernandez Devia

Ashburn

Summary

Offering strong candidate profile with willingness to learn and develop in fast-paced environment. Brings understanding of customer service principles and can quickly adapt to new procedures and technologies. Ready to use and develop communication and organizational skills in any work area.

Overview

3
3
years of professional experience

Work History

To-Go Server

Uncle Julios
07.2024 - Current
  • Maintained timely communication, ensuring transparency and managing expectations effectively.
  • Demonstrated excellent communication skills when interfacing with customers over the phone or in-person, resulting in positive feedback and repeat business.
  • Served as a reliable team player by covering shifts when necessary to maintain optimal staffing levels during busy periods.
  • Trained new employees on best practices for To-Go Server responsibilities, fostering team efficiency and consistency in service quality.
  • Increased drink, appetizers, entree, and dessert orders by suggestively selling daily specials or popular items.
  • Improved customer loyalty by addressing any concerns or issues promptly and professionally, offering solutions that align with company policies while satisfying guest expectations.

Host

Altos De Jalisco
02.2024 - 06.2024
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.

Crew Member

Wendy's
07.2022 - 02.2024
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Collaborated with team members to complete orders.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted other team members to achieve goals.

Education

High School Diploma -

Riverside High School
Leesburg, VA
06-2025

Skills

  • Strong multitasking
  • Quick learner
  • Sense of urgency
  • Adaptable mindset
  • Memory retention
  • Guest relations management
  • Problem-solving
  • Teamwork and collaboration

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

To-Go Server

Uncle Julios
07.2024 - Current

Host

Altos De Jalisco
02.2024 - 06.2024

Crew Member

Wendy's
07.2022 - 02.2024

High School Diploma -

Riverside High School

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