Martin Villagomez
Elgin,IL
Summary
Accomplished General Manager at Sonesta Hotels, adept in operations management and leadership, spearheaded strategies boosting sales and profitability. Excelled in fostering vendor relationships and enhancing customer satisfaction, achieving significant improvements in employee efficiency and service quality. Demonstrates expertise in project management and problem resolution, ensuring operational excellence and cost control.
Overview
20
20
years of professional experience
Work History
General Manager
Sonesta Hotels
2175 Marriott Drive, West Dundee, IL
02.2023 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reported issues to higher management with great detail.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Inspecting all the rooms regularly in order to check if they are keeping up with the hotel standards
Assistant General Manager
Sonesta Hotels
2175 Marriott Drive, West Dundee, IL
10.2022 - 02.2023
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Established strong relationships with local vendors to secure high-quality products at competitive prices for our customers'' enjoyment.
Assistant General Manager
Extended Stay America
2185 Marriott Drive, West Dundee, IL
11.2020 - 10.2022
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Established strong relationships with local vendors to secure high-quality products at competitive prices for our customers'' enjoyment.
Operations Manager
Town Place Suites By Marriott
2185 Marriott Drive, West Dundee, IL
11.2018 - 11.2020
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Operations Manager
Springhill Suites By Marriott
300 Marriott DR. Lincolnshire, IL
09.2017 - 11.2018
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Chief Engineer of Maintenance
Courtyard by Marriott
800 Lake Cook Rd, Deerfield, IL,
05.2015 - 09.2017
- Reduced equipment downtime through proactive preventive maintenance and timely repairs, ensuring smooth operations.
- Mentored junior engineers, providing guidance on best practices and technical expertise for professional growth.
- Managed and scheduled equipment and system preventive maintenance programs to verify contractual compliance.
- Established procedures for corrective and preventive maintenance.
- Oversaw facility inspections to identify areas of concern or opportunities for improvement in infrastructure management.
- Prepare weekly reports regarding technical status of facilities.
- Worked closely with vendors and internal sourcing to establish relationships, fostering new opportunities, solutions and cost savings.
- Documented and developed engineering procedures and processes.
- Assisted in developing cost-effective solutions to engineering problems.
- Determined necessary steps to bring systems into compliance.
- Reviewed engineering designs for accuracy, feasibility, functionality before implementation to ensure success upon execution.
- Administered safety plans to train employees on meeting and exceeding OSHA safety standards.
Assistant Chief Engineer
Courtyard by Marriott
2175 Marriott Drive, West Dundee, IL
11.2006 - 05.2015
GCPM / Housemen
Courtyard By Marriott
1505 Lake Cook Rd, Highland Park, IL
11.2004 - 11.2006
Education
Kelvyn Park High School
4343 Wrightwood Ave, Chicago, Il 6063906.2005
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Time Management
- Staff Management
- Customer Relations
- Inventory Control
- Customer Relationship Management
- Staff Supervision
- Employee Scheduling
- Verbal and written communication
- Administrative Skills
- Motivation
- Client Relations
- Deadline-oriented
- Vendor relationships
- Project Management
- Expense Control
- Fosse Marsha Operating System for Marriott
- Opera PMS Operating System
- Hotel Key PMS Operating System
Languages
Spanish
Native or Bilingual
Timeline
General Manager
Sonesta Hotels
02.2023 - Current
Assistant General Manager
Sonesta Hotels
10.2022 - 02.2023
Assistant General Manager
Extended Stay America
11.2020 - 10.2022
Operations Manager
Town Place Suites By Marriott
11.2018 - 11.2020
Operations Manager
Springhill Suites By Marriott
09.2017 - 11.2018
Chief Engineer of Maintenance
Courtyard by Marriott
05.2015 - 09.2017
Assistant Chief Engineer
Courtyard by Marriott
11.2006 - 05.2015
GCPM / Housemen
Courtyard By Marriott
11.2004 - 11.2006
Kelvyn Park High School