Martin Villanobos
Monroe,NJ
Summary
Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills. Former experience in being a dedicated Medical Receptionist that worked productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management.
Overview
2
2
years of professional experience
Work History
Medical Receptionist
Rey T. Villanobos MD. LLC.
08.2022 - Current
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Maintained cleanliness in waiting areas, restrooms, as well as examination rooms.
- Helped patients complete necessary medical forms and documentation.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Pharmacy Technician
Pharmscript LLC.
11.2023 - 07.2024
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
Education
Bachelor of Science - Biochemistry
Seton Hall University
South Orange, NJ05.2023
Skills
- Problem-Solving Skills
- Team Collaboration
- Answering Customer Questions
- Medication Labels
- Conflict Resolution
- Drug Monitoring
- Labeling Accuracy
- Critical Thinking
- Professionalism
- Computer Literacy
- Data Entry
- Workflow Optimization
Affiliations
- Avid enjoyer of video games and sports (basketball, soccer). Enjoys going to the gym regularly. Enjoys playing the bass guitar and is an enjoyer of a wide variety of different music.
Timeline
Pharmacy Technician
Pharmscript LLC.
11.2023 - 07.2024
Medical Receptionist
Rey T. Villanobos MD. LLC.
08.2022 - Current
Bachelor of Science - Biochemistry
Seton Hall University
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