RYAN SMITH
Baltimore,MD
Summary
I am an experienced Medical Receptionist with 4 years in the field. I am interested in continuing to grow in this line of work. During my time at Norton Children's Ortho I was promoted from general receptionist to a Diagnostic Scheduler role but due to low staff continued to fill in wherever needed.
I am looking to branch out and start a career in Information technology; i have a passion for systems management, Active directory, and problem solving. I am eager to learn and adapt.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Medical Receptionist
USFAS
Baltimore, MD
12.2025 - Current
- Coordinated patient scheduling, optimizing appointment flow and reducing wait times.
- Managed electronic health records, ensuring accuracy and confidentiality of patient information.
- Facilitated effective communication between medical staff and patients, enhancing service delivery.
- Assisted in insurance verification processes, improving billing accuracy and reducing claim denials.
Medical Receptionist
Norton Children's Orthopedics
12.2021 - 03.2025
- Serve as liaison between patient and Clinical staff to ensure patient care.
- Answering the phone and determining patient needs for scheduling, call routing, insurance concerns, directions or anything else the patient may need.
- Update and maintain accurate patient demographics and Insurance information as well as keeping patient charts up to date with patient records.
- Schedule patient appointments and diagnostic tests.
- Work with insurance companies to ensure coverage verification as well as approvals for referrals/procedures.
- Comfortable working with billing and collection of copays.
- Perform daily business operation as well as miscellaneous office duties.
Pet Care Associate
Petsmart
03.2021 - 10.2021
- Maintain clean and professional Front of store including stocking.
- Greet and Maintain a healthy relationship with customers.
- Answer the phone and provide information on products and services.
- Clean, feed, and provide limited medical care for animals.
- Work the register and provide customer service on the floor.
Cart Attendant
Target
09.2015 - 07.2019
- Maintain clean and professional Front of store, Bathroom, and Parking Lot.
- Greet and Maintain a healthy relationship with customers at the front of store.
- Adapt on the fly to fill any need; cleaning, cashier, returns, stocking.
Education
AAS - Computer Network Technology
Renton Technical College
01.2019
Skills
- 3 Years Experience in Medical office
- Communication skills
- Time management
- Problem-solving skills
- Organization and time management skills
- Microsoft office
Websites
Certification
- CompTIA A+
- Testout Security, Server, & Switching Pro
Timeline
Medical Receptionist
USFAS
12.2025 - Current
Medical Receptionist
Norton Children's Orthopedics
12.2021 - 03.2025
Pet Care Associate
Petsmart
03.2021 - 10.2021
Cart Attendant
Target
09.2015 - 07.2019
AAS - Computer Network Technology
Renton Technical College