Martin Villarreal

-Lead customer engagement, deepen relationships, drive sales and awareness of Apple's value propositions, with a focus on high potential business customers

-Plan and forecast business performance through account management, pipeline building, and opportunity management utilizing CRM and other tools

-Develop effective account plans to start and expand adoption of Apple solutions across our ecosystem platform and deeper into the client's organization

-Lead and support, technical briefings and leverage workshops to support customer engagement

-Effectively use CRM to build and maintain accurate customer account information, manage relationships, opportunities, tasks and develop insights based on best practices

-Working with leading MDM providers to help demo software that enhance the overall business and user experience for clients

-Partner with Maryland, DC, Virginia, business leaders, and national account team, to seamlessly transition accounts in-line with account engagement strategy and ensure a smooth customer experience

-Business to business sales, foster and develop business relationships

-Identify prospective clients through proactive campaigns and initiatives

-Contacting new and existing customers to uncover needs, and explain how specific products and services can best meet their needs

-Knowledgeable in technology, lifecycle management, and Apple processes; including pre-and post sales, customer service, business, inventory, leadership, as well as visual and technical expertise

-Prioritize and coordinate the completion of time sensitive projects to meet deadlines

-Conducted, trainings and events to educate internal and external customers on deployment, integration and management of Apple technology to improve workflows and productivity

-Lead retail push for engagement with Business customers purchasing in-store

-Promoted the brand, culture, and products by uncovering needs and recommended solutions

-Facilitated training workshops on various products and services to both internal and external consumers

-Adapted to changes in procedures, and actively shared knowledge amongst peers being a resource to field questions

-Collaborated with Expert and Pro team, regarding new ways to educate store team new processes and new product releases

-Partnered with, and lead meetings to deliver content to groups of 10 or more

-Supported in recruitment, taking part in multiple hiring events and training of new employees

-Promoted the brand, culture, and products by uncovering needs and recommended solutions

-Performed at a high-level in sales and customer service

-Built rapport, even in difficult interactions, by maintaining composure, and showing empathy

-Lead and oversaw the Visuals Team, in order to keep the store up to merchandising standards