Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Thais Depaula

Burbank,CA

Summary

Experienced, goal-oriented leader with 20 years of management expertise, specializing in customer service and team development. Skilled Account Manager known for consultative sales approach, adept at resolving technical issues and surpassing customer expectations. Collaborative team player with a strong work ethic, committed to building lasting client relationships and ensuring successful system implementation.

Overview

14
14
years of professional experience

Work History

Business Pro

Apple
01.2015 - 03.2024
  • Skilled Corporate Account Manager with strong interpersonal abilities, adept at building positive relationships with clients and team members.
  • Proficient in CRM, excelling in pipeline management for multiple business accounts and budgeting.
  • Experienced in delivering tailored business solutions for renowned corporate clients, including Disney, NBC Universal, and ServiceTitan. Solutions encompass ecommerce store setup, facilitating business briefings, and collaborating with solutions engineers to implement personalized mobile device management systems.
  • Committed to enhancing client satisfaction through seasoned advice and strategic planning.
  • Effective in delivering customized training programs to improve employee skills and team engagement.

Branding Manager

Express
01.2014 - 01.2015
  • Developing strong team members in sales and products.
  • Daily openings and closing operations.
  • Hiring and training of all onboarding team members.

Co Manager

Tilly's
01.2013 - 01.2014
  • Driving for results to meet company goals.
  • Resetting visual standards and setting up displays through product placement.
  • Hiring, scheduling, and training of all onboarding team members.

Store Manager

Cotton On
01.2010 - 01.2013
  • Creating sales plans and providing quarterly breakdowns.
  • Budgeting per month through affective scheduling and managing payroll.
  • Training and development of assistant managers and team members.
  • Inventory Management and Loss Prevention Management.

Education

Associate Degree in Art -

Miami Dade College
Miami, FL

Skills

  • Business Management
  • CRM Proficiency
  • Lead Development
  • Training & Mentoring
  • Relationship Building
  • Communication Skills

Languages

Portuguese
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Business Pro

Apple
01.2015 - 03.2024

Branding Manager

Express
01.2014 - 01.2015

Co Manager

Tilly's
01.2013 - 01.2014

Store Manager

Cotton On
01.2010 - 01.2013

Associate Degree in Art -

Miami Dade College

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Thais Depaula