Accomplished Nurse Manager with a proven track record at Baylor Scott & White Medical Center - Grapevine, enhancing patient satisfaction and staff performance through effective department management and quality improvement initiatives. Skilled in clinical expertise and fostering multidisciplinary care coordination, I significantly contribute to superior patient care and team development.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Nurse Manager II
Baylor Scott & White Medical Center - Grapevine
01.2020 - Current
Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
Conducted performance evaluations and provided constructive feedback to support professional growth of nursing staff members.
Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
Managed budgets and controlled costs, achieving financial targets without compromising patient care quality.
Managed staff scheduling and time off to adequately staff nursing floors and allow nurses earned time off.
Supervised, directed, and motivated high-quality performance from nursing staff.
Fostered open communication among nurses through regular team meetings, promoting collaboration and shared decisionmaking.
Developed and implemented quality improvement initiatives to provide best possible patient care and identify and address areas of concern.
Ensured regulatory compliance by maintaining accurate records and staying up-to-date on industry standards.
Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.
Improved patient satisfaction scores by fostering a team-oriented environment among nursing staff.
Managed [Number] nurses and nursing activities in [Number]-bed hospital by providing comprehensive nursing guidance and maintaining outstanding patient satisfaction and care standards.
Clinical Nurse Supervisor
The Heart Hospital Baylor Plano
03.2016 - 12.2019
Ensured regulatory compliance by staying current on industry standards and integrating them into daily practice.
Reduced patient readmissions with proactive discharge planning and thorough follow-up care coordination.
Increased staff retention rates by offering professional development opportunities and creating a supportive workplace culture.
Enhanced staff performance by conducting regular performance evaluations and providing constructive feedback.
Managed staff schedules, assignments, and time-off requests to maintain adequate coverage while minimizing overtime expenses.
Supported organizational growth goals by participating in recruitment efforts including interviewing candidates, extending job offers, and facilitating orientation programs.
Promoted a positive work environment through effective communication, teamwork, and conflict resolution strategies.
Conducted in-service training sessions for nursing staff to enhance their skills and stay up-to-date on best practices in the field.
Served as a mentor to new hires, contributing to higher levels of competency among nursing staff members over time.
Registered Nurse/Charge Nurse
The Heart Hospital Baylor Plano
07.2013 - 03.2016
Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
Served as a preceptor for nursing students during their clinical rotations, providing valuable real-world experience and guidance to foster professional growth.
Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
Promoted a culture of safety within the healthcare facility by participating in quality improvement initiatives, identifying potential hazards, and advocating for best practices in nursing care delivery.
Education
Master of Science - Nursing Administration
University of South Alabama
Mobile, AL
07-2018
Bachelor of Science - Nursing
Clayton State University
Morrow, GA
06-2011
MBA -
Keller Graduate School of Management
Alpharetta, GA
07-2002
Bachelor of Education - Liberal Arts
Kenyatta University
Kenya
10-1996
Skills
Department management
Patient education and advocacy
Clinical expertise
Electronic charting expertise
Quality controls
Staff assignments
Multidisciplinary care coordination
Nursing team oversight
Nursing assignments
Quality Improvement
Medication and IV administration
Vitals monitoring
Training staff
Certified in CPR/AED
Certification
NE-BC
Timeline
Nurse Manager II
Baylor Scott & White Medical Center - Grapevine
01.2020 - Current
Clinical Nurse Supervisor
The Heart Hospital Baylor Plano
03.2016 - 12.2019
Registered Nurse/Charge Nurse
The Heart Hospital Baylor Plano
07.2013 - 03.2016
Master of Science - Nursing Administration
University of South Alabama
Bachelor of Science - Nursing
Clayton State University
MBA -
Keller Graduate School of Management
Bachelor of Education - Liberal Arts
Kenyatta University
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