Raechelle Robertson
Dallas,Texas
Summary
- Seasoned nursing professional offering proven clinical knowledge, natural interpersonal strengths and technical abilities. Knowledgeable about EMR charting, medication administration and interdisciplinary collaboration focused on optimizing patient care and support. Quality-focused and efficiency-driven leader.
- Dedicated nursing leader with excellent Operating Room and Wound Care Clinic management skills. Proficient in quality, cost and care standards focused on maximizing resources and patient satisfaction.
- Knowledgeable Nurse Manager with excellent conflict resolution and problem-solving abilities demonstrated across 17-year career history. Keeps units running at peak efficiency, quality and performance. Excellent communication and coordination skills.
- Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions. Worked with the Surgical Review Corporation to implement a Robotic Center of Excellence in Gynecology. Worked with corporate and entity level collaborators to streamline processes in the Sterile Processes Department regarding sterile instrument processing.
Overview
17
17
years of professional experience
Work History
Nurse Manager II
Texas Health Presbyterian Hospital
2023.09 - Current
- Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
- Conducted performance evaluations and provided constructive feedback to support professional growth of nursing staff members.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Managed budgets and controlled costs, achieving financial targets without compromising patient care quality.
- Collaborated with interdisciplinary teams to develop individualized care plans for patients with complex needs.
- Managed staff scheduling and time off to adequately staff nursing floors and allow nurses earned time off.
- Supervised, directed, and motivated high-quality performance from nursing staff.
- Fostered open communication among nurses through regular team meetings, promoting collaboration and shared decisionmaking.
- Developed and implemented quality improvement initiatives to provide best possible patient care and identify and address areas of concern.
- Served as a key point of contact between nursing staff, physicians, administration, and other healthcare professionals.
- Ensured regulatory compliance by maintaining accurate records and staying up-to-date on industry standards.
- Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.
- Established and continuously optimized unit schedules and individual work assignments.
Interim Nurse Manager Surgery
UT Southwestern Medical Center
2022.04 - 2023.09
- Assures efficient utilization of OR resources, supervises and evaluates staff, ensures competency of new employees, conducts coaching and counseling sessions, identifies learning needs, collaborates to ensure accountability for nursing standards, and maintains regulatory readiness.
- Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Conducted performance evaluations and provided constructive feedback to support professional growth of nursing staff members.
- Managed budgets and controlled costs, achieving financial targets without compromising patient care quality.
- Collaborated with interdisciplinary teams to develop individualized care plans for patients with complex needs.
- Managed staff scheduling and time off to adequately staff nursing floors and allow nurses earned time off.
- Supervised, directed, and motivated high-quality performance from nursing staff.
- Developed and implemented quality improvement initiatives to provide best possible patient care and identify and address areas of concern.
- Fostered open communication among nurses through regular team meetings, promoting collaboration and shared decision making.
- Improved patient satisfaction scores by fostering a team-oriented environment among nursing staff.
- Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.
- Developed strategy to target nursing and patient satisfaction issues, improve response, and patient care quality and suggest actionable improvements to promote hospital-wide quality and safety initiatives.
- Streamlined nursing operations for increased efficiency by optimizing staff scheduling and resource allocation.
Assistant Nurse Manager Surgery Scheduling
UT Southwestern Medical Center
2016.06 - 2023.09
- Conducts surgery scheduling chart audits, manages staff productivity, collaborates with physicians, communicates data for performance improvement, and maintains records regarding performance.
- Performed real-time chart audits for patients ensuring accuracy and completeness of information while capitalizing on opportunities for process improvement.
- Resolved conflicts among staff members by employing effective communication techniques and seeking mutually beneficial solutions when issues arose.
- Evaluated staff performance regularly, providing constructive feedback and support for professional development opportunities.
- Managed scheduling to ensure optimal coverage while maintaining a healthy work-life balance for staff members.
- Developed departmental goals and objectives to improve satisfactory rating with patients.
Neuro-Spine Surgical Clinical Lead
UT Southwestern Medical Center
2010.03 - 2016.06
- Coordinated neurosurgical spine cases, taught new employees, assured availability of personnel and equipment, ordered materials, and participated in risk management committees.
- Served as a key liaison between patients, families, and healthcare providers to ensure seamless communication and appropriate care planning.
- Enhanced team performance by providing regular supervision, training, and professional development opportunities.
- Managed complex cases effectively through close collaboration with multidisciplinary teams, ensuring optimal patient outcomes.
Surgery Staff Nurse, RN II
UT Southwestern Medical Center
2008.02 - 2010.03
- Assessed patient baselines, assisted surgical teams, assured equipment availability, circulated various surgical procedures, and participated in risk management committees.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Established positive relationships with customers and other staff members.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- Trained new employees on company policies and procedures, contributing to a cohesive team atmosphere and improved overall performance.
- Established and maintained strong relationships with colleagues through regular meetings and communication.
Education
Master of Science - Business Administration
University of Texas At Dallas
Richardson, TX05.2018
Bachelor of Science - Nursing
University of Texas At Arlington
Arlington, TX12.2007
Skills
- Optum Block Utilization
- Analytical/Clinical Judgement
- Autonomous
- Highly motivated
- Epic and Excel efficient
- Extremely organized
- Staff Supervision
- Critical Thinking
- Quality Improvement
- Department management
Activities
- DAISY AWARD HONOREE 2014
- STRAUSS AWARD HONOREE
- CHAIR UNIT BASED COUNCIL COMMITTEE
- OR NURSE EDUCATOR ASSISTANT
Affiliations
- Dallas Association of Perioperative Registered Nurses (AORN)
Timeline
Nurse Manager II
Texas Health Presbyterian Hospital
2023.09 - Current
Interim Nurse Manager Surgery
UT Southwestern Medical Center
2022.04 - 2023.09
Assistant Nurse Manager Surgery Scheduling
UT Southwestern Medical Center
2016.06 - 2023.09
Neuro-Spine Surgical Clinical Lead
UT Southwestern Medical Center
2010.03 - 2016.06
Surgery Staff Nurse, RN II
UT Southwestern Medical Center
2008.02 - 2010.03
Master of Science - Business Administration
University of Texas At Dallas
Bachelor of Science - Nursing
University of Texas At Arlington
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