Results-driven case manager with expertise in problem-solving, critical thinking, and active listening. Proven ability to develop individualized case management plans and coordinate resources to support youth development.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Juvenile Day Reporting Center Case Manager
Randolph County Juvenile Day Reporting Center
10.2024 - Current
Facilitated individualized case management plans for youth participants to promote personal development.
Coordinated resources and support services to address behavioral, educational, and family needs of clients.
Monitored progress of participants, adapting interventions based on ongoing assessments and feedback.
Collaborated with multidisciplinary teams to ensure comprehensive service delivery and effective problem-solving.
School Administrator
Vandalia Christian School
07.1996 - 12.2023
Streamlined administrative processes to enhance communication between faculty and parents.
Developed and implemented school policies to ensure compliance with educational regulations.
Coordinated staff training sessions, fostering professional development and improving teaching methodologies.
Managed scheduling of classes, optimizing resource allocation for improved operational efficiency.
Served as liaison between parents and students.
Met with parents of prospective students to discuss student needs and school offerings.
Set academic and behavioral standards for students.
Observed teachers, documented activities and implemented improvement plans to optimize classrooms.
School Principal
Harvest Christian Academy
06.1988 - 05.1996
Oversaw daily operations, ensuring a safe and supportive educational environment for all students.
Cultivated strong relationships with parents and community organizations, enhancing school engagement and support.
Expanded extracurricular offerings to promote well-rounded student development both inside and outside the classroom.
Coordinated successful school events such as fundraisers, open houses, concerts, athletic competitions, award ceremonies to increase visibility in the community.
Promoted diversity and inclusion within the school community by creating initiatives aimed at celebrating cultural differences and fostering understanding among students, staff, and families.
Monitored student behavior and enforced discipline policies.
Mentored newly hired educators and provided encouragement and feedback.
Education
Doctor of Education - Educational Administration
University of North Carolina
NC
08-2001
Master of Science - Education Administration
Bob Jones University
Greenville, South Carolina, SC
08-1992
Bachelor of Science - Elementary Education
Bob Jones University
Greenville, South Carolina, SC
05-1988
Skills
Problem-solving
Case management
Time management
Case documentation
Active listening
Organization and multitasking
Documentation and reporting
Relationship building
Conflict resolution
Positive attitude
Critical thinking
Emotional awareness
Verbal and written communication
Certification
Teen Mental Health First Aid Certification
Numerous Professional Youth Worker YIPA Certifications
<ul><li>Lead a high performing team of Case Managers, Injury Management Advisor and Technical Specialist. Acting as a Third Party Administrator and responsible for the management of the portfolio of Youi CTP Claims.</li><li>My role was to oversee and supervise the day to day operation of the claims team and to ensure that both our Statutory Benefits and Common Law claims portfolio are being managed at a high level and in line with the legislation.</li><li>I am responsible for design and implementation of framework for effective claims strategies to uplift Customer Experience including Business and Regulator deliverables.</li><li>Established and developed strong working relationships with our client Youi to ensure that regular business performance updates are provided, improve reporting and claims governance including risk oversight are being identified.</li><li>Develop new initiatives and ideas to assist with the continuous improvement of claims processes and procedure including the rolling out of such plan to the business.</li></ul> at Employers Mutual Limited<ul><li>Lead a high performing team of Case Managers, Injury Management Advisor and Technical Specialist. Acting as a Third Party Administrator and responsible for the management of the portfolio of Youi CTP Claims.</li><li>My role was to oversee and supervise the day to day operation of the claims team and to ensure that both our Statutory Benefits and Common Law claims portfolio are being managed at a high level and in line with the legislation.</li><li>I am responsible for design and implementation of framework for effective claims strategies to uplift Customer Experience including Business and Regulator deliverables.</li><li>Established and developed strong working relationships with our client Youi to ensure that regular business performance updates are provided, improve reporting and claims governance including risk oversight are being identified.</li><li>Develop new initiatives and ideas to assist with the continuous improvement of claims processes and procedure including the rolling out of such plan to the business.</li></ul> at Employers Mutual Limited