Martin Williams
Douglasville,GA
Summary
Dynamic General Manager with a proven track record at Hattie B's, excelling in operations management and leadership. Spearheaded strategies that drove significant sales growth while enhancing employee satisfaction. Expert in problem resolution and team building, fostering a culture of excellence and loyalty among staff and clients alike.
Overview
7
7
years of professional experience
Work History
General Manager
Hattie B's
05.2022 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Implemented operational strategies and effectively built customer and employee loyalty.
General Manager
Corner Bakery Cafe
02.2018 - 04.2022
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
General Manager
Saladworks Cafe
08.2020 - 03.2022
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Managed budget implementations, employee evaluations, and contract details.
Education
Bachelor of Arts - Communications
Georgia State University
Atlanta, GA05-1992
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
Timeline
General Manager
Hattie B's
05.2022 - Current
General Manager
Saladworks Cafe
08.2020 - 03.2022
General Manager
Corner Bakery Cafe
02.2018 - 04.2022
Bachelor of Arts - Communications
Georgia State University
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