Martin Williams
Dallas,TX
Summary
Dynamic professional with a proven track record at Bank of America, excelling in regulatory compliance and data analysis. Adept at enhancing client relationships and driving process improvements, I leverage Salesforce proficiency and strong mentorship skills to foster team success and achieve operational excellence. Committed to delivering impactful results in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Correspondence & Resolution Associate (Client Elevations)
Fisher Investments
Plano, Texas
08.2024 - Current
- Oversaw operational tasks, completing LOI creation and Salesforce updates efficiently.
- Developed financial documentation to support group initiatives and projects.
- Supported business growth by enhancing client information accuracy and updating LOI language.
- Identified process improvements and recommended actionable solutions for efficiency gains.
- Collaborated with teams including Research Analysts and Securities Operations to achieve objectives.
Officer: Retirement Investments Specialist Financial Services Rep
Bank of America / Merrill Lynch
03.2024 - 08.2024
- Assisted plan participants with a variety of retirement benefit / investment products.
- Processed maintenance and complex analysis on ESPP and Stock Options plans.
- Completed all maintenance in accordance with FINRA policies and procedures (Dodd Frank Wires, Equity distributions, address updates, W9 / W8-BEN updates and processing).
- Educated participants on products and assisted in growing their relationships within the firm.
- SharePoint, Basic to Intermediary Excel usage to track and manage basic data within business need.
Officer: Wealth Management Field Support
Bank of America / Merrill Lynch
09.2022 - 03.2024
- Proven experience fully adhering to process, policies, procedures, laws, and regulatory requirements during all interactions, while working in a fast-paced environment.
- Educate field partners on all banking products, services, and account maintenance systems to fulfill clients request within current service levels.
- Performed routine analysis on statements.
- Utilized knowledge of banking systems and regulations to provide accurate information.
- Provided assistance and training to less experienced associates, acted as OJT coach and mentor.
Aircraft Structural Maintainer
United States Air Force
01.2019 - 01.2022
- Worked under stress to meet mission goals.
- Maintained and performed routine repairs on various military aircraft.
- Conveyed pertinent information to leadership as well as fellow airmen.
- Learned basic leadership, teamwork, and refined oral communications skills.
Education
Marketing Major, Minor Digital Analytics
University of North Florida
Jacksonville, FLSkills
- Microsoft Office Specialist
- Data analysis
- Salesforce software proficiency
- Intuit QuickBooks certified
- Regulatory compliance
- Training and mentorship
Timeline
Correspondence & Resolution Associate (Client Elevations)
Fisher Investments
08.2024 - Current
Officer: Retirement Investments Specialist Financial Services Rep
Bank of America / Merrill Lynch
03.2024 - 08.2024
Officer: Wealth Management Field Support
Bank of America / Merrill Lynch
09.2022 - 03.2024
Aircraft Structural Maintainer
United States Air Force
01.2019 - 01.2022
Marketing Major, Minor Digital Analytics
University of North Florida