Martin Wozny
Las Vegas,NV
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Proactive Product Specialist with advanced problem-solving skills and technical aptitudes. Effective at working independently and as a contributing member of a team. Talented in day-to-day product management and financial analysis. Competent Product Specialist with more than [Number] years of experience working in customer service. Skilled in demonstrations, data collection and [Type] program. Proficient in brand positioning strategies and sales team building.
Overview
6
6
years of professional experience
Work History
Product Specialist
Liveops
Scottsdale, AZ
01.2019 - 04.2024
- Researched product's technical specifications and accurately communicated information.
- Continually expanded knowledge of Intuit / Turbotax product line.
- Boosted customer retention by providing exceptional product support and addressing user concerns.
- Diagnosed and troubleshot hardware, software and network issues.
Customer Service Technician
Consensus
444 East Warm Springs Las Vegas NV
08.2022 - 07.2023
- Delivered exceptional customer service through clear communication and empathy during challenging situations.
- Utilized strong problem-solving skills to identify the root cause of problems quickly and efficiently find solutions.
- Demonstrated exceptional attention to detail when documenting customer interactions and troubleshooting steps taken, leading to more efficient resolutions for future cases.
- Enhanced customer experience with personalized assistance and product recommendations.
- Provided remote support to customers, diagnosing and resolving technical issues effectively.
Seasonal Customer Service Representative
William Sonoma
Las Vegas, NV
09.2018 - 01.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
No Degree - Computer Information Science
College of Southern Nevada
Las Vegas, NVSkills
- Customer Engagement
- Sales Support
- Product Documentation
- High technical skills
Additional Work history available upon request
For a detailed employment work history can be additionally provided on request .
Timeline
Customer Service Technician
Consensus
08.2022 - 07.2023
Product Specialist
Liveops
01.2019 - 04.2024
Seasonal Customer Service Representative
William Sonoma
09.2018 - 01.2019
No Degree - Computer Information Science
College of Southern Nevada