Martina Asong
RANDALLSTOWN,Maryland
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Front Desk Professional
Chariot
Muyuka, Southwest
11.2021 - 02.2022
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend and holiday shifts.
Front Dest Assistant
Chariot
BUEA, CAMEROON
08.2019 - 10.2021
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
- Participated in workshops and presentations related to projects to gain knowledge.
- Interacted with customers by phone, email, or in-person to provide information.
- Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information about hotel services.
- Streamlined check-in and check-out processes for improved efficiency and customer experience.
- Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
- Assisted management in maintaining room inventory and coordinating reservations to maximize occupancy rates.
- Collaborated with housekeeping staff to ensure timely room availability and resolve any guest issues or special requests.
- Contributed to increased revenue by promoting hotel amenities, upselling available rooms, and offering personalized recommendations.
Customer Service Representative
MTN, CAMEROON
BUEA, CAMEROON
05.2019 - 09.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Trained new personnel regarding company operations, policies and services.
- Managed timely and effective replacement of damaged or missing products.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Trained staff on operating procedures and company services.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Organizational Assistant
- Executed record filing system to improve document organization and management.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Assisted development and implementation of new administrative procedures.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Volunteer Quality Control Assistant
TCPI CAMEROON
Limbe, Cameroon
02.2016 - 11.2019
- Assisted with independent internal and external audits.
- Evaluated returned products for safety, functionality and other issues.
- Maintained neat, tidy work environment in UNITS facility.
- Generated quality control reports for returned products to identify and communicate patterns.
- Reported problems and concerns to management.
- Recorded and organized test data for report generation and analysis.
- Completed supporting documentation for testing procedures, data capture forms, equipment logbooks and inventory forms.
- Documented and executed detailed test plans and test cases and summarized and logged audit findings for reporting purposes.
Education
Associate of Science - WOMEN AND GENDER STUDIES
UNIVERSITY OF BUEA, CAMEROON
12.2015
Skills
- Telephone Etiquette
- Conflict Resolution
- Cross-selling Services
- Multitasking Abilities
- Effective Communication
- Team Collaboration
- Customer Retention
- Time Management
- Complaint Handling
- Sales Techniques
- Positive Attitude
- Active Listening
- Customer Service
Reading, discussing with people, loves soccer , movies and music. loves dancing
I am a person who loves reading romantic, adventurous and travel documents or novels. i have read novels like"the importance of being earnest", like "ESP MCGEE, "the adventures of Maya,etc." I love sharing ideas and soccer with Manchester United are some of my stress free pills. I love music especially romantic musics.
Languages
English
Professional Working
French
Elementary
Timeline
Front Desk Professional
Chariot
11.2021 - 02.2022
Front Dest Assistant
Chariot
08.2019 - 10.2021
Customer Service Representative
MTN, CAMEROON
05.2019 - 09.2021
Volunteer Quality Control Assistant
TCPI CAMEROON
02.2016 - 11.2019
Associate of Science - WOMEN AND GENDER STUDIES
UNIVERSITY OF BUEA, CAMEROON