Martina Bischoff
Summary
Experienced manager with strong background in developing and nurturing client relationships, optimizing operational processes, guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Work Sabbatical
Global
07.2024 - Current
- Acquire new skills and training with extensive travels abroad & family visits
Customer Program Manager
DHL Global Forwarding, USA
10.2021 - 07.2024
- Led global and cross-functional teams to ensure seamless operations
- Managed customer dashboards, KPIs, and reporting systems, ensuring transparency and consistent communication with clients
- Supported RFQs, bids, and renewals, collaborating closely with Pricing and Bid Management teams
- Monitored and ensured compliance with international shipping regulations (ECCN, AES/ITN, HTS, etc.)
- Cultivated long-term customer relationships, focusing on service excellence, retention, and business growth
- Drove continuous improvement initiatives with stakeholders, enhancing operational efficiency and client satisfaction
Ocean Freight Manager
DHL Global Forwarding, USA
01.2021 - 10.2021
- Managed a team of up to 18+ staff in import/export operations, offering leadership and training to optimize workflow
- Led financial reporting, including budgeting, billing, profit/loss management, accruals, and deferrals
- Spearheaded process improvements and coordinated with Strategic Business Units to achieve optimized supply chain solutions
- Increased Gross Profit by 51% within four months by improving operational processes and cost management
Import Manager & Business Development Manager
a. hartrodt Inc., USA
06.2016 - 01.2021
- Managed ocean, air, and warehousing operations, overseeing client relations with vendors, airlines, and steamship lines
- Led budgeting, billing, and profit/loss management, ensuring financial targets were consistently met
- Developed and executed rate quotations, tender agreements, and key account management strategies
- Supported the Customs Brokerage team with import processes, ISF filing, and tariff code classifications
Client Services Manager
DB Schenker Inc., USA
09.2015 - 06.2016
- Managed air and ocean key accounts, delivering customer-focused solutions and ensuring smooth operational execution
- Prepared and analyzed data for Monthly, Quarterly, and Annual Business Reviews to assess performance
- Acted as the global contact point for escalations, resolving issues promptly and maintaining client satisfaction
Ocean Export & Booking Desk Manager
DB Schenker Inc., USA
03.2012 - 09.2015
- Managed a team of 18+ professionals handling ocean freight booking, documentation, and billing
- Directed the implementation of the Ocean Booking Desk for the EMEA region, establishing a centralized competency center
- Fostered cooperation with Sales, Trade Lane Management and other key stakeholders to streamline processes and improve client service
Education
Speditionskauffrau - IHK Certified Freight Merchant - Logistics Management
Friedrich-List-Berufsschule
Germany08.2000
High School Diploma -
Anne-Frank-Realschule
Germany08.1997
Skills
- Customer Program & Project Management
- Regulatory Compliance (ECCN, AES, HTS, Customs)
- Process Optimization & Continuous Improvement
- Stakeholder Management & Client Relations
- Budgeting, Financial Reporting & P&L Management
- KPI Development & Performance Monitoring
- Team Leadership & Cross-functional Collaboration
- Technology & TMS Proficiency (MS365, Excel, CW1)
Certification
- Cargo Wise One - Certified Operator
- TSA Security Training Assessment
- Security and Compliance Training
Languages
Fluent in English and German
Timeline
Work Sabbatical
Global
07.2024 - Current
Customer Program Manager
DHL Global Forwarding, USA
10.2021 - 07.2024
Ocean Freight Manager
DHL Global Forwarding, USA
01.2021 - 10.2021
Import Manager & Business Development Manager
a. hartrodt Inc., USA
06.2016 - 01.2021
Client Services Manager
DB Schenker Inc., USA
09.2015 - 06.2016
Ocean Export & Booking Desk Manager
DB Schenker Inc., USA
03.2012 - 09.2015
Speditionskauffrau - IHK Certified Freight Merchant - Logistics Management
Friedrich-List-Berufsschule
High School Diploma -
Anne-Frank-Realschule
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