Martina Celiverti
Los Angeles,CA
Summary
Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Brings 9-year background maintaining customer satisfaction and contributing to company success.
Overview
6
6
years of professional experience
Work History
Esthetician
The Tox
01.2024 - Current
- Enhanced studio revenue through upselling additional services and retail products during consultations.
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products
- Collaborated with team members to create an inviting atmosphere, ensuring a positive experience for all clients.
- Performed lymphatic drainage on clients
Patient Care Coordinator
Aluma Medical Aesthetics
06.2023 - 01.2024
- Worked closely with patients to deliver excellent and direct individualized patient care
- Delivered excellent patient experiences and direct care
- Assisted patients with completing necessary paperwork and forms
- Processed payments using cash and credit cards, maintaining accurate records of transactions
Office Manager
Los Feliz Med Spa
06.2022 - 04.2023
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
- Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
Esthetician/CSM
CYDF
11.2020 - 05.2022
- Performed skin analysis and facial services with care and attentiveness to each guests needs
- Consulted clients on skin care products
- Resolved customer complaints while prioritizing customer satisfaction and loyalty
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques
- Followed through with client requests to resolve problems
- Promoted within 6 months from Esthetician to Client Service Manager
Administrative Manager
La Oral Surgery And Dental Implant Center
02.2018 - 03.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct personnel
- Resolved customer issues quickly and notified supervisor immediately when problems escalated
- Assisted patients with post op instructions and prescriptions per the surgeons instructions
- Promoted from front desk to lead in 6 months
Education
Esthetics License -
Palace Beauty College
Los Angeles, CA2019
Associate of Science - Diagnostic Medical Sonography
ASMC
Glendale, CA2017
High School Diploma -
Glendale High School
Glendale, CA2015
Skills
- Exceptional telephone etiquette
- Effective problem solver
- Adherence to high customer service standards
- Effective workflow management
- Staff Management
- Account management
Languages
Spanish
Native or Bilingual
Timeline
Esthetician
The Tox
01.2024 - Current
Patient Care Coordinator
Aluma Medical Aesthetics
06.2023 - 01.2024
Office Manager
Los Feliz Med Spa
06.2022 - 04.2023
Esthetician/CSM
CYDF
11.2020 - 05.2022
Administrative Manager
La Oral Surgery And Dental Implant Center
02.2018 - 03.2019
Esthetics License -
Palace Beauty College
Associate of Science - Diagnostic Medical Sonography
ASMC
High School Diploma -
Glendale High School