Martina Ferman
Sterling Heights
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
39
39
years of professional experience
Work History
Client Advisor
Banana Republic
Troy
10.2023 - Current
- Provided customer service to clients, including answering questions and resolving issues.
- Assisted in the onboarding process for new clients by gathering information and providing guidance.
- Developed relationships with clients through regular communication and follow-up.
Manager
Hugo Boss
Troy
08.2022 - 10.2023
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
Assistant manager
Brighton Collectables
Troy
07.2021 - 12.2022
- Assisted in managing daily store operations and staff scheduling.
- Implemented visual merchandising strategies to enhance product displays.
- Trained and mentored new team members on customer service standards.
Area Manager
Things Remembered
Auburn Hills
08.2020 - 03.2021
- Managed daily operations across multiple retail locations.
- Trained and developed staff on customer service standards.
- Oversaw inventory management and product replenishment processes.
Area Manager
Papyrus Stationary
09.1997 - 02.2020
- Conducted periodic reviews of inventory levels and product mix in stores.
- Provided guidance on the implementation of new policies and procedures in stores.
- Scheduled regular meetings with store teams to discuss objectives, performance metrics and customer feedback.
Department manager
Meijer
Sterling Heights
07.1987 - 08.1997
- Oversaw daily store operations to ensure seamless customer service.
- Managed team scheduling to optimize labor and coverage needs.
- Trained staff on company policies and customer engagement techniques.
Education
High School Diploma -
Ferndale High School
Ferndale, MISkills
- Consultative Selling
- New Business Development
- Service Level Agreements
- Relationship Management
Timeline
Client Advisor
Banana Republic
10.2023 - Current
Manager
Hugo Boss
08.2022 - 10.2023
Assistant manager
Brighton Collectables
07.2021 - 12.2022
Area Manager
Things Remembered
08.2020 - 03.2021
Area Manager
Papyrus Stationary
09.1997 - 02.2020
Department manager
Meijer
07.1987 - 08.1997
High School Diploma -
Ferndale High School