Martina Gilbert
Summary
Seasoned and dedicated Insurance professional well-versed in industry practices and procedures. Customer-focused and successful developing report with clients by believing it is important to educate clients, not just insure them. Price and product will sell themselves, showing clients one cares builds loyalty. Looking to further enhance knowledge of industry by exploring claims or other areas.
Overview
9
9
years of professional experience
Work History
Sales Unit & Office Manager
American Family- Sean LIssarrague Agency
04.2017 - Current
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Managed office operations while scheduling appointments for department managers.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Sales Specialist Account Manager
American Family Insurance- Michael Janik Agency
01.2023 - 02.2024
- Stayed current on company offerings and industry trends.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Sales Agent/CSR
Gateway Insurance
01.2015 - 12.2015
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Monitored service after sale and implemented quick and effective problem resolutions.
Education
High School Diploma -
Dobson High School
Mesa, AZ05.1984
Skills
- Data Entry
- Workflow Planning
- Office Management
- Relationship Building
- Computer Skills
- Employee Training
- Customer Service
- MS Office
Timeline
Sales Specialist Account Manager
American Family Insurance- Michael Janik Agency
01.2023 - 02.2024
Sales Unit & Office Manager
American Family- Sean LIssarrague Agency
04.2017 - Current
Sales Agent/CSR
Gateway Insurance
01.2015 - 12.2015
High School Diploma -
Dobson High School
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