Martina Gratton
Hilmar,CA
Summary
Adept at problem-solving and customer service, I significantly enhanced client satisfaction at Get R Done Motors. With a blend of analytical thinking and leadership, my collaborative efforts led to efficient project completions. My proficiency in data entry and adaptability ensured high-quality outcomes in fast-paced environments, marking me as a dependable team player. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
11
11
years of professional experience
Work History
Get R Done Motors
Front Desk Office
Atwater, CA
01.2018 - Current
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked effectively in team environments to make the workplace more productive.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Identified needs of customers promptly and efficiently.
Front Desk Receptionist
canto family motors
Atwater, CA
04.2016 - 04.2017
- Scheduled and confirmed appointments for clients and staff.
- Coordinated pick-up and delivery of express mail services.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Assisted with scheduling appointments for clients and visitors.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Compiled and prepared reports and documents as requested.
Packer
Del Monte Foods
Modesto, CA
03.2014 - 02.2016
- Marked and labeled containers, container tags or products using marking tools.
- Assembled cartons, crates, and containers to prepare for shipping.
- Communicated with customer service representatives to resolve packing-related issues.
- Provided assistance in the assembly line when needed.
- Operated hand trucks, pallet jacks, and forklifts to move materials.
- Managed stock of packing materials and supplies, requesting resupply as necessary.
- Assisted in loading packed goods onto delivery vehicles using appropriate equipment.
- Reviewed packing slips and other documentation to properly box requested items for shipment.
- Arranged items on pallets according to size and weight.
Education
High School Diploma -
Modesto High
Modesto03-2005
Some College (No Degree) -
Institute of Technology
Modesto, CASkills
- Remote office availability
- Analytical and critical thinking
- Dependable and responsible
- Flexible and adaptable
- Excellent communication
- Computer skills
- Organization
- Data entry
- Teamwork and collaboration
- Multitasking
- Verbal communication
- Customer service
- Leadership
Languages
Spanish
Professional
Portuguese
Limited
References
References available upon request.
Timeline
Get R Done Motors
Front Desk Office
01.2018 - Current
Front Desk Receptionist
canto family motors
04.2016 - 04.2017
Packer
Del Monte Foods
03.2014 - 02.2016
High School Diploma -
Modesto High
Some College (No Degree) -
Institute of Technology
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