Martina Green
Lindenhurst,NY
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
39
39
years of professional experience
Work History
Customer Service Representative
NYS Workers Compensation Board
Hauppauge, NY
01.1997 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Food Service Worker
Wyandanch School District
Wyandanch, NY
09.1991 - 06.1994
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Claims Clerk
State Insurance Fund
Hauppauge, NY
04.1987 - 08.1991
- Examined claims forms and other records to determine insurance coverage.
- Followed up with customers on unresolved issues.
- Evaluated accuracy and quality of data entered into agency management system.
Plate Room File Clerk
Poly Pack Industries
Melville, NY
04.1986 - 03.1987
- Examined, categorized and sorted incoming documents.
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
- Maintained physical and computer-based filing systems.
- Prepared new files and assigned tracking identification numbers, resulting in faster retrievals.
Mail Machine Operator
Access Systems
Farmingdale, NY
05.1984 - 03.1986
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Operated postage meters, mail sealers and labeling machines.
- Maintained mailroom supply inventories, purchase orders and vendor supplies.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
Mail Machine Operator
Jet Mailings
Farmingdale, NY
03.1980 - 01.1984
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Operated postage meters, mail sealers and labeling machines.
- Maintained mailroom supply inventories, purchase orders and vendor supplies.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Education
Word Processing
Career Blazers
Melville, NY09.1984
Data Entry
Computer Processing Insatute
West Hartford, CT11.1980
High School Diploma -
Wyandanch Memorial High School
Wyandanch, NY06.1978
Skills
- Upbeat and Positive Personality
- Courteous with Strong Service Mindset
- Call Documentation
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
Timeline
Customer Service Representative
NYS Workers Compensation Board
01.1997 - Current
Food Service Worker
Wyandanch School District
09.1991 - 06.1994
Claims Clerk
State Insurance Fund
04.1987 - 08.1991
Plate Room File Clerk
Poly Pack Industries
04.1986 - 03.1987
Mail Machine Operator
Access Systems
05.1984 - 03.1986
Mail Machine Operator
Jet Mailings
03.1980 - 01.1984
Word Processing
Career Blazers
Data Entry
Computer Processing Insatute
High School Diploma -
Wyandanch Memorial High School
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