Martina Kellogg
Cape Coral,FL
Summary
Provided outstanding levels of customer's service and processed accurate and timely transactions for customers. Knowledgeable regarding banking products and services. Regarded for accuracy, commitment, and the ability to manage multiple tasks simultaneously. Strong interpersonal communication skills, interact with customers from diverse professional and cultural background in a courteous manner.
Overview
25
25
years of professional experience
Work History
Member Service Representative
Lake Michigan Credit Union
Cape Coral, FL
10.2021 - Current
- Day to Day Operations as a head teller, such as servicing ATM, cash shipment in/out, branch supply orders, audits, servicing cash dispenser, Harland Clark check orders, TCR machine operation, wire transfers
- Performed specialized tasks such as preparing cashier's checks, issuing traveler's checks and exchanging foreign currency and proof suspense.
- Followed bank policies and procedures and applied a high degree of accuracy to process transactions in a timely manner. Ensured excellent customer service were met and maintained.
- Maintained the ATM. Conducted monthly and bimonthly audits for review by the Branch Manager.
- Responsible employee who understands the importance of accurate bank reporting
- Building trust relationships, customer loyalty and satisfaction
- Resolve customers issues and provide relevant information
- High in sales, promote bank products and services to customers
- Answering inquiries regarding checking and savings accounts and other bank related products
- Conducted Performance Reviews
- Cross training for financial service representative
- Managed staff members such as scheduling work shifts and training
- Award: Elaine McLaughlin Outstanding Hospitality Service Awards for Southwest Florida
Senior Teller
First Horizon Bank
Cape Coral, FL
12.2008 - 07.2020
- Day to Day Operations as a head teller, such as servicing ATM, cash shipment in/out, branch supply orders, audits, servicing cash dispenser, Harland Clark check orders, TCR machine operation, wire transfers
- Performed specialized tasks such as preparing cashier's checks, issuing traveler's checks and exchanging foreign currency and proof suspense.
- Followed bank policies and procedures and applied a high degree of accuracy to process transactions in a timely manner. Ensured excellent customer service were met and maintained.
- Maintained the ATM. Conducted monthly and bimonthly audits for review by the Branch Manager.
- Responsible employee who understands the importance of accurate bank reporting
- Building trust relationships, customer loyalty and satisfaction
- Resolve customers issues and provide relevant information
- High in sales, promote bank products and services to customers
- Answering inquiries regarding checking and savings accounts and other bank related products
- Cross training for financial service representative
- Managed staff members such as scheduling work shifts and training
Supervisor
Riverside Bank of the Gulf Coast
Ft Myers, FL
06.2002 - 12.2008
- Maintained customer service standards, greeting customers and facilitating a welcoming and customer focused environment
- Day to Day Operations such as servicing ATM branch, cash shipment in/out branch supply orders, audits, servicing cash dispenser, and check orders
- Daily monitoring of CTR processing
- Balancing the currency vault and the coin vault
- Maintained supplies, organization of the teller line
- Performed specialized tasks such as preparing cashier's checks, personal money orders, issuing traveler's checks and exchanging foreign currency
- Resolve customers issues and provide relevant information
- Maintained high sales and referrals for accounts and investment
- Daily overdrafts and branch supply orders
- Conducted annual performance reviews for tellers, trained new staff and effectively communicated with tellers, customers and management
Teller
Colonial Bank
San Carlos, FL
12.2000 - 05.2002
- Accept retail and/or commercial deposits, loan payments, process checking and savings account withdrawals
- Cash checks
- Maintain an adequate cash drawer always; this includes buying and selling current from the vault as necessary
- Balance cash drawer in accordance with Bank procedures and regulations including periodic batching of cashed checks
- Answered customer inquiries and referred customers to the proper service area for issues that cannot be resolved at the teller line
- Providing additional products including Cashier's Checks, Personal Money Orders
- Contribute to the fulfillment of department and company objectives and goals
Education
High School Diploma -
Solling High School
01.1983
Skills
- Financial Principles & Practices
- Organizational Skills
- Checking and & Savings Account Management
- Small Business Banking
- Supervisory Practices
- Computer Proficiency
- Excellent Customer Service
- Team Building Skills
References
Available upon request
Languages
German, Fluent, with reading and writing
Timeline
Member Service Representative
Lake Michigan Credit Union
10.2021 - Current
Senior Teller
First Horizon Bank
12.2008 - 07.2020
Supervisor
Riverside Bank of the Gulf Coast
06.2002 - 12.2008
Teller
Colonial Bank
12.2000 - 05.2002
High School Diploma -
Solling High School