Dominique Hall
Birmingham,AL
Summary
Dedicated and community-driven Social Worker with hands on experience supporting families, enrolling children in public benefit programs and navigating community resources. Proven ability to build trust with diverse populations, maintain professional boundaries, and operate as a strong liaison between educational institutions and families. Eager to bring strong communication, case management, and early childhood knowledge. Professional advocate with focus on member satisfaction and seamless service delivery. Experience in addressing member needs and ensuring positive interaction experience. Reliable in supporting team efforts and maintaining high service standards.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Member Service Representative
RxBenefits, Inc.
05.2024 - Current
- Serve as first point of contact for families and members seeking pharmacy benefit support; maintain professionalism in high-stress situations
- Handle confidential health information while ensuring HIPPA compliance
- Guide members through healthcare resources and medication access programs
- Provide empathetic, solution-focused assistance to members regarding pharmacy benefits.
Community Engagement Intern
RxBenefits, Inc.
01.2024 - 05.2024
- Assisted in coordinating/ scheduling services for vulnerable populations, including families with limited access to healthcare
- Collaborated with local organizations to support health and wellness outreach events
- Developed communication materials to increase communication program awareness
- Created resource packets for parents on mental health, child wellness and nutrition.
Customer Service Representative
Wells Fargo
02.2021 - 06.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Social Work
Miles College
Fairfield, AL05-2026
High School Diploma -
Gardendale High
Gardendale, AL05-2017
Skills
- Client support
- Effective relationship management
- Financial transactions
- Family Support & Outreach
- Microsoft Office proficiency
- Social Work Principles & Ethics
- Family and Parent Engagement
- Child Development and Mental Health Support
Certification
- Mandated Reporter Training (2024)
- Mental Health First Aid- Youth (2023)
- CPR/ First AID Certified (2023)
Timeline
Member Service Representative
RxBenefits, Inc.
05.2024 - Current
Community Engagement Intern
RxBenefits, Inc.
01.2024 - 05.2024
Customer Service Representative
Wells Fargo
02.2021 - 06.2024
Social Work
Miles College
High School Diploma -
Gardendale High
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