Francine N Webb
East Syracuse,NY
Summary
Experienced Customer Service Specialist skilled in managing challenging conversations and problem-solving. Seeking a full-time position to apply strong critical thinking skills. Committed to delivering exceptional customer experiences and effectively resolving issues.
Overview
7
7
years of professional experience
Work History
Member Service Representative
Summit Federal Credit Union
04.2024 - Current
- Managed high volumes of transactions daily while ensuring accuracy, timeliness, and adherence to credit union policies.
- Exceeded sales goals for new accounts, loans, and other financial products through effective cross-selling techniques.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Case Manager/Job Coach
YWCA Of Syracuse And Onondaga County
07.2023 - 03.2024
- Met with up to 20 clients monthly in identifying community resources and connecting with appropriate services while documenting clients progress and develop 6 month ISPs.
- Responded to crises situations as they arise while assuring safety for all involved and documentation to leadership according to agency guidelines.
- Supported/Coached onsite Women to Work participants thru mentoring/redirection on policies and procedures for 4 week internships
Sales Specialist
Charter Communications, Spectrum
01.2020 - 07.2023
- Interacted with up to 25 customers daily to provide personalized product guidance, resolve issues and open new accounts.
- Interacted with up to 25 customers daily while determining needs, delivering solutions while successfully over-coming objections and exceeding sales goals.
- Mentored over 50 new hires in navigating software and order entry and increasing employee retention rate.
Program Coordinator
YWCA Syracuse & Onondaga County
11.2022 - 05.2023
- Coordinated graduations for over 20 women who successfully completed requirements of program, including food, certificates, transportation and incentives.
- Established relationships with each cohort, identifying current barriers, desires, aptitudes, education and employment history.
Residence Supervisor
YWCA Of Syracuse And Onondaga County
10.2018 - 03.2019
- Assisted 55 women and children with transitioning into and maintain living environment while establishing strong relationships with residents.
- Supported personal needs of residents dealing with diverse and crises situations.
Education
GED -
Saint Anne Institute
06.1989
Skills
- Consultive Selling
- Program Guidelines Adherence
- Client Advocacy
- Problem-Solving Skills
- Ability to build rapport quickly with diverse population's and cultures
- Excellent critical thinking
- Client support
- Case Management
Volunteer- St. Lucy’s Church
- Help plan and prepare meals for over 75 people facing food/economic insecurity
- Counseled clients on various community resources based on their individual needs
D&I Council -Charter Communications
- Help establish supportive and welcoming environment in which employees of all backgrounds and lifestyles can work together
- Worked collaboratively with Human Resources on special projects and initiatives
Timeline
Member Service Representative
Summit Federal Credit Union
04.2024 - Current
Case Manager/Job Coach
YWCA Of Syracuse And Onondaga County
07.2023 - 03.2024
Program Coordinator
YWCA Syracuse & Onondaga County
11.2022 - 05.2023
Sales Specialist
Charter Communications, Spectrum
01.2020 - 07.2023
Residence Supervisor
YWCA Of Syracuse And Onondaga County
10.2018 - 03.2019
GED -
Saint Anne Institute
Similar Profiles
Megan MosserMegan Mosser
Member Service Center Representative at The Summit Federal Credit UnionMember Service Center Representative at The Summit Federal Credit Union
Patricia WelchPatricia Welch
COLLECTOR at SUMMIT FEDERAL CREDIT UNIONCOLLECTOR at SUMMIT FEDERAL CREDIT UNION
Shirley DIRISIOShirley DIRISIO
Member Service Representative at The Summit Federal Credit UnionMember Service Representative at The Summit Federal Credit Union
Adam CayeaAdam Cayea
Delivery Driver at Linde Life GasDelivery Driver at Linde Life Gas
JAZMIN TYOJAZMIN TYO
Customer Service Liaison at California ClosetCustomer Service Liaison at California Closet