Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Martina Nassem

Trinity,FL

Summary

Bilingual professional with experience in education, customer service, and interpretation. Skilled in client support, problem-solving, and using computer systems efficiently. Fluent in Arabic and English, with a strong ability to connect with diverse clients. Ready to bring communication and tech skills to a Relationship Banker role.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Interpreter

Cyracom International
03.2025 - Current
  • Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
  • Maintained message content, tone, and emotion as closely as possible.
  • Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
  • Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.

Substitute Teacher

Kelly Services
01.2024 - 03.2025
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.


Homeroom Teacher

Kuwait Academy Bilingual School
03.2018 - 08.2019


  • Promoted a safe and positive learning environment by establishing clear expectations and enforcing consistent discipline.
  • Enhanced critical thinking skills by challenging students with thought-provoking questions during class discussions.

Customer Service Representative

Al-Saleh Clinic
12.2016 - 03.2018
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Education

Bachelor of Arts - English Language And Literature

Faculty of Arts
07.2016

Skills

  • Relationship building and management
  • Fluent bilingualism
  • Client support
  • Customer Service-oriented
  • Cash handling
  • Financial services
  • Client confidentiality
  • proficient in Microsoft office

Certification

ICDL (computer)

Fundamentals of Digital Banking

Languages

English
Full Professional
Arabic
Native or Bilingual

Timeline

Interpreter

Cyracom International
03.2025 - Current

Substitute Teacher

Kelly Services
01.2024 - 03.2025

Homeroom Teacher

Kuwait Academy Bilingual School
03.2018 - 08.2019

Customer Service Representative

Al-Saleh Clinic
12.2016 - 03.2018

Bachelor of Arts - English Language And Literature

Faculty of Arts

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Martina Nassem