Martina Pajaj
Park Ridge,IL
Summary
Energetic and multilingual Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude. Eager to provide exceptional hospitality and customer service to American Airlines multicultural population.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Hair Salon Receptionist
Hair Two
Chicago, Illinois
05.2023 - Current
- Greeted customers, answered general questions and directed to appropriate locations.
- Received phone calls to assist customers in scheduling, rescheduling or canceling appointments.
- Followed up with customers after their visits to ensure satisfaction with the services they received.
- Processed payments for services rendered using cash register system.
- Resolved customer complaints in an efficient and courteous manner.
- Provided information regarding services, prices, and appointment scheduling.
- Updated customer records to ensure accuracy of data entered into database.
Flight Attendant
Southwest Airlines
02.2023 - 06.2023
- Operated mechanical and safety equipment in adherence to FAA and company regulations on 737 - 700, 737 - 800, and 737 - MAX8
- Supported passengers with special needs and provided assistance to wheelchair passengers.
- Insured the crews safety, followed all policies and procedures, Comply with AFA regulations and standards, and most of all make the flight pleasant and memorable for the passengers.
- Answered passenger questions and provided solutions to issues arising during flights.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Resolved passenger conflicts and medical emergencies during flights.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
Flight Attendant
SkyWest Airlines
10.2021 - 12.2022
- Operated mechanical and safety equipment in adherence to FAA and company regulations on E175, CRJ900, CRJ700, and CRJ200 aircraft.
- Answered passenger questions and provided solutions to issues arising during flights.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Greeted passengers, assisted with carry-on baggage storage, and delivered onboard announcements.
- Offered personalized assistance to children, the elderly, and passengers with special needs.
- Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
Dispatcher Office Assistant
PJ US Transport
Chicago, Illinois
05.2017 - 04.2020
- Provided customer service support to clients seeking assistance with transportation services.
- Greeted guests and vendors to assist in navigating space.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Directed dispatching, routing, and tracking of 3 fleet vehicles.
- Maintained accurate records of dispatched calls, ensuring thorough documentation for future reference.
- Monitored real-time GPS tracking of units in the field to optimize routing efficiency during emergency callouts.
Care Taker
Care.com
Wilmette, Illinois
05.2014 - 03.2017
- Provided compassionate care to residents, assisting with daily tasks such as meal preparation and personal grooming.
- Remained alert to problems or health issues of clients and competently responded.
- Developed strong relationships with residents and families, fostering trust and open communication.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
Education
Certificate -
The Soma Institute, The National School of Clinical Massage Therapy
Chicago, IL08.2018
Associate of Arts -
Oakton Community College
Des Plaines, IL05.2014
High School Diploma -
Maine South High School
Park Ridge, IL05.2012
Skills
- Customer Service Excellence
- Team Collaboration
- Conflict Resolution
- Critical Thinking
- Personable
- Organization
- Adaptability
- Team Leadership
Certification
FAA Flight Attendant Certification
Languages
- English
- Albanian
Timeline
Hair Salon Receptionist
Hair Two
05.2023 - Current
Flight Attendant
Southwest Airlines
02.2023 - 06.2023
Flight Attendant
SkyWest Airlines
10.2021 - 12.2022
Dispatcher Office Assistant
PJ US Transport
05.2017 - 04.2020
Care Taker
Care.com
05.2014 - 03.2017
Certificate -
The Soma Institute, The National School of Clinical Massage Therapy
Associate of Arts -
Oakton Community College
High School Diploma -
Maine South High School