Martina Pfuner
Fort Myers,FL
Summary
Dynamic Customer Service Manager with a proven track record at Incoming & Entertainment, Inc. Skilled in problem-solving and customer-focused service, I excelled in reducing complaints and enhancing guest satisfaction. Proficient in Microsoft Office, I fostered strong client relationships and effectively resolved issues, ensuring a seamless rental experience.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Incoming & Entertainment, Inc
02.2001 - Current
- Welcome and assist guest with their rental experience, ensuring a smooth check in -out progress.
- . Maintaining and professional communication with Customers throughout their stay.
- Resolve promptly any issues may arose with organizing any maintenance work, for customers and guest satisfaction.
- Coordinate with team members to provide a positive work experience.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handle concerns quickly and escalated major issues.
- Developed strong relationships with many clients, ensuring their needs were met consistently and promptly.
Education
Hair Design - Hair Design & Makeup Artist
3 Year College
Landes Berufsschule St Johann Im Pongau / Austria 07-1988
High School Diploma -
High School
Mittle Schule St. Johann Im Pongau07-1985
Skills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
- Cash handling
- Issue resolution
- Clean work place
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
VP, Incoming & Entertainment - [2001 - current )
Languages
English
Professional Working
German
Native or Bilingual
Interests
- Passionate about balancing physical health with mental and emotional wellness
- Gym Workouts
- Horseback Riding
- Hiking
Timeline
Customer Service Manager
Incoming & Entertainment, Inc
02.2001 - Current
Hair Design - Hair Design & Makeup Artist
3 Year College
High School Diploma -
High School
Similar Profiles
Marita VasilakiMarita Vasilaki
Business owner at General Incoming Tourism Travel AgencyBusiness owner at General Incoming Tourism Travel Agency
Lexi De PrimoLexi De Primo
Editor at Incoming And Outgoing MagazineEditor at Incoming And Outgoing Magazine
Hanna SAARINENHanna SAARINEN
FIT Operations Coordinator (B2B) at Century IncomingFIT Operations Coordinator (B2B) at Century Incoming
Ashland HirstAshland Hirst
Babysitter at Personal EmployerBabysitter at Personal Employer
Philip NaniaPhilip Nania
Server at Ginza Sushi And HibachiServer at Ginza Sushi And Hibachi