Martina Ramirez
Oakland,CA
Summary
Professional with extensive experience in customer service and operational support, demonstrating effective communication and time management skills. Successfully managed customer interactions, ensuring accurate invoice preparation and payment processing while addressing inquiries and complaints efficiently. Developed strong relationships with clients through attentive service and problem resolution, contributing to improved customer satisfaction ratings. Proven ability to maintain organized records and oversee operational tasks, aligning with the enforcement of policies and procedures.
Overview
5
5
years of professional experience
Work History
Service Advisor
Oakland Kia Service
Oakland, CA
06.2023 - Current
- Compiled reports detailing sales volumes, product performance metrics, customer satisfaction ratings.
- Prepared invoices for services rendered and collected payments from customers.
- Developed and maintained strong relationships with customers to ensure repeat business.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Demonstrated knowledge of advanced diagnostic equipment used in the shop.
- Greeted customers and addressed their needs in a professional manner.
- Promptly responded to customer inquiries via phone, email or in person.
- Maintained records of customer interactions and transactions.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Resolved customer complaints in an efficient and courteous manner.
- Participated in ongoing training activities related to automotive technology advancements.
- Developed strong relationships with customers by providing exceptional customer service.
- Ensured that all customer inquiries were handled promptly and accurately.
- Conducted customer satisfaction surveys to identify areas for service improvement.
- Surpassed sales goals through implementation of successful marketing strategies.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Strengthened customer retention by offering discount options.
- Collected deposits or payments and arranged for billing.
- Oversaw warranty counseling process to manage expense controls.
Porter
One Toyota of Oakland
Oakland, CA
01.2022 - 06.2023
- Ensured that all areas were kept clean and tidy at all times.
- Prepared outgoing shipments by packing items according to company guidelines.
- Assisted in setting up displays for special events or promotions.
- Cleaned and maintained the store, including dusting, mopping, sweeping, vacuuming, and restroom maintenance.
- Greeted customers and provided assistance with their needs.
- Drove vehicles to different areas of dealership to meet display standards.
- Cleaned various work areas by mopping, vacuuming and polishing mirrors.
- Maintained clean and tidy appearance in reception, waiting areas and hallways.
- Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.
Associate
In N Out burger
Oakland , New Jersey
09.2020 - 01.2022
- Built relationships with customers by providing friendly customer service.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Operated equipment such as scanners and scales correctly during checkout process.
- Provided customer service support for inquiries, complaints, and returns.
- Performed cash register functions accurately and efficiently.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Conducted inventory checks to ensure accuracy of shelf stock.
- Trained new associates on store operations, policies, and procedures.
- Cleaned shelves, counters and tables to maintain organized store.
- Greeted customers to determine wants or needs.
Education
High School Diploma -
Golden State Prep
Oakland, CA06-2020
Some College (No Degree) - Forensic Science
Merritt College
Oakland, CASkills
- Customer service
- Invoice preparation
- Appointment scheduling
- Payment processing
- Time management
- Effective communication
- Goal-oriented mindset
- Team player mentality
- Handling customer complaints
- Listening skills
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Service Advisor
Oakland Kia Service
06.2023 - Current
Porter
One Toyota of Oakland
01.2022 - 06.2023
Associate
In N Out burger
09.2020 - 01.2022
High School Diploma -
Golden State Prep
Some College (No Degree) - Forensic Science
Merritt College