Martina Rivera

• Led teams of 25+ for location driving performance, engagement, and exceptional member experience.
• Led teams of 25+ to enhance performance, engagement, and member experience.
• Developed and executed membership service and revenue strategies that consistently increased profitability.
• Developed and executed membership service and revenue strategies, resulting in increased profitability.
• Managed vendor sourcing and purchasing to optimize operational efficiency.

• Managed remodeling projects from concept to completion, achieving on-time delivery and high client satisfaction.
• Coordinated cross-functional teams, contractors, and vendors to deliver projects within scope, budget, and quality standards.
• Streamlined project workflows to enhance efficiency and reduce turnaround time.
• Strengthened client relationships through clear communication and exceptional service.

• Developed and trained new store managers and leadership teams as Training Store Manager.
• Increased seasonal revenue 15% year over year through strong sales leadership and execution.
• Improved employee retention by 30% through coaching, engagement, and culture-building initiatives.
• Coached and engaged employees, resulting in a 30% increase in retention through culture-building initiatives.
• Facilitated promotions of 3 associates to Assistant Manager and 1 Assistant Manager to General Manager.

• Directed operations for a 125,000 sq. ft. store with $11-12M in annual revenue.
• Increased sales by 15% from 2013-2015 through strategic initiatives and execution.
• Increased membership growth by 25% – Top 10% in company.
• Reduced shrink from 3.5% to 1.5% (2013) and 2.5% (2015), ranking in top 10% of stores.
• Improved customer satisfaction scores from 75% to 90% (2015).
• Developed and executed top talent strategies, resulting in 75% internal promotion rate.
• Drove membership growth by 25%, achieving top 10% ranking in company.
• Recognized 5 times as “Top 25%” in company by Supervisor & Executive Store Manager.

• Managed 11 stores, contributing to $15M in annual revenue.
• Increased district profitability from $2.5M to $8M.
• Increased conversion rate above 80% across the company, above company rate +13%.
• Elevated customer satisfaction scores from 75% to 90%.
• Recognized as “Top 25%” in company by Supervisor & Executive Store Manager.

• Led team of 10 in staffing, recruiting, onboarding, and training to enhance regional talent acquisition.
• Increased Security Clearance & Dental compliance ranking to 75%.
• Enhanced security clearance and dental compliance by implementing new procedures.
• Reduced travel expenses by 50% through improved planning and cost controls.

• Led district of 10 stores generating $20M+ in annual revenue.
• Elevated district ranking by advancing 4 stores from 45th to 25th out of 60 districts.
• Achieved top sales performance in company for Limited Too, surpassing annual sales objectives by 200+ hours.
• Increased sales performance by 5.3% and boosted Units Per Transaction (UPT) by 1.12.
• Recognized as “Top 5%” in company by Supervisor & Executive Store Manager.

• Promoted from District Training Manager to District Manager within 90 days.
• Improved district ranking from 75th to 25th out of 60 districts.
• Elevated district ranking from 75th to 25th out of 60 districts through strategic initiatives.
• Limited Too #1 in company for overall sales performance and ranked #1 in company.
• Received High-Performance recognition for fiscal year 2006, reflecting commitment to team success and operational excellence.

• Managed loss prevention for 75 stores, ensuring protection of ~$104M in annual revenue.
• Implemented new loss prevention strategies that increased store performance.
• Implemented loss prevention strategies that enhanced store performance across the region.
• Awarded LP Manager of the Year in 2006 for exceptional performance in loss prevention.

Certificate of Completion