Rattanawalee Dupell
Randolph,MA
Summary
Results-driven Multi-Unit Operations Leader specializing in revenue growth and operational optimization. Managed high-volume locations generating over $9M in annual revenue, leading a team of 105 employees. Transformed underperforming units into top-performing teams, achieving sustainable profitability.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
Muti-Unit General Manager
Gyu-Kaku
Brookline, MA
10.2024 - Current
- Manage operations for 2 corporate locations with $9M+ in annual revenue and 105+ team members.
- Turned around Burlington location to become the #1 performing restaurant in Massachusetts with $90k-$100k in weekly sales.
- Increased Brookline weekly sales from approximately $60k to 85k+ through strategic marketing, operational improvements, and team development.
- Reduced labor cost from approximately 4.8% to 3.0% through service excellence, staff training, and operational consistency.
- Increased loyalty program enrollment from 0.86% to 3.05% through effective promotions and community engagement.
- Developed and promoted 2 General Managers and mentored 15+ managers into leadership positions.
- Chosen by senior leadership to lead operational turnaround projects and develop management team for New Orleans market.
General Manager
Gyu-Kaku
Brookline, Massachusetts
01.2023 - 10.2023
- Managed daily operations of a high-volume restaurant generating over $4M+ in annual sales.
- Directed staffing, scheduling, inventory, purchasing, budgeting, and P&L management to optimize operational efficiency.
- Increased sales and profitability while achieving high guest satisfaction and effective labor management.
- Enhanced operational consistency and team accountability through targeted coaching and performance management.
- Successfully prepared the operation for promotion to Multi-Unit leadership
Assistant General Manager
Gyu-Kaku
Brookline, Massachusetts
01.2023 - 10.2023
- Supported General Manager in operations, focusing on financial performance, labor management, recruiting, and training.
- Implemented operational improvements that increased efficiency and team productivity.
- Implemented operational improvements that enhanced workflow and increased team productivity.
- Earned promotion to General Manager within the same year.
Restaurant Manager
Gyu-Kaku
Brookline, Massachusetts
10.2022 - 12.2022
- Led Gyu-Kaku operations, enhancing team collaboration and service standards.
- Managed daily restaurant operations, ensuring high levels of guest satisfaction and efficient team performance.
- Achieved three promotions within 18 months, reflecting consistent delivery of exceptional results.
Shift Leader
The Cheesecake Factory
Chestnut Hill, Massachusetts
06.2018 - 09.2022
- lead front of house operations in one of America's highest volume full service restaurant brands.
- Trained and developed team members to enhance guest experience and service quality.
- Assisted management with staffing, scheduling, and operational duties to ensure smooth service flow.
- Developed leadership and problem-solving skills while managing challenges in a fast-paced environment.
Director of Business Development
Pro Post Solution Co.,Ltd.
Bangkok, Thailand
2008 - 2015
- Directed business development strategy and led initiatives to achieve targeted company growth.
- Managed key client relationships, negotiated contracts, and closed high value deals.
- Identified new business opportunities and built long term strategic partnerships.
- Collaborated with executive leadership on planning and executing growth strategies.
Account Executive
Imagineering Service Ltd.
Bangkok, Thailand
2003 - 2005
- Managed B2B client accounts, delivering tailored solutions that addressed specific business needs.
- Cultivated strong customer relationships, consistently meeting or exceeding sales targets.
- Developed client relationships to understand needs and provide tailored solutions.
- Managed account portfolios, ensuring all client requests were addressed promptly.
- Collaborated with marketing teams to create effective promotional strategies for clients.
Education
Bachelor of Arts - Commercial And Advertising Art
UTCC
Bangkok, Thailand01-2005
Skills
- Multi-Unit Operations Management
- P&L Management
- Sales Growth & Revenue Optimization
- Labor cost control
- Team development
- Operational Excellence
- Guest satisfaction
- Talent Development
- Recruiting and training
- Restaurant Turnarounds
- Multi-Site Leadership
- Process Improvement
- Strategic execution
- Guest Experience & Satisfaction
Certification
- ServSafe Manager Certification
- TIPS Alcohol Certification
- CPR / First Aid Certification
- Crowd Manager Certification
- Allergen Awareness Certification
Timeline
Muti-Unit General Manager
Gyu-Kaku
10.2024 - Current
General Manager
Gyu-Kaku
01.2023 - 10.2023
Assistant General Manager
Gyu-Kaku
01.2023 - 10.2023
Restaurant Manager
Gyu-Kaku
10.2022 - 12.2022
Shift Leader
The Cheesecake Factory
06.2018 - 09.2022
Director of Business Development
Pro Post Solution Co.,Ltd.
2008 - 2015
Account Executive
Imagineering Service Ltd.
2003 - 2005
Bachelor of Arts - Commercial And Advertising Art
UTCC