Rattanawalee Dupell
Boston,MA
Summary
Accomplished Muti-unit General Manager at Gyu-Kaku, adept in operations management and team leadership, significantly enhancing operational efficiency and staff development. Leveraged strong decision-making and customer service skills to drive sales growth and maintain high satisfaction levels. Proven track record in mentoring and achieving results through effective teamwork and collaboration. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
Work History
Muti-unit General Manager
Gyu-Kaku
Brookline, MA
10.2022 - Current
- Collaborated with human resources to recruit, hire, and train high-performing team members for each unit location.
- Optimized scheduling practices to maximize labor efficiency while maintaining high-quality customer service standards at each location.
- Implemented safety protocols to ensure a secure workplace environment for employees and customers alike.
- Enhanced employee productivity through continuous training, goal setting, and performance evaluations.
- Streamlined inventory management processes to minimize waste and maintain optimal stock levels at each location.
- Established operational benchmarks for each unit location, driving consistency in service quality and customer satisfaction.
- Facilitated inter-unit collaboration on projects that required joint resources or expertise sharing between locations within the organization.
- Increased overall unit performance by implementing effective management strategies and streamlining operations.
- Led cross-functional teams in executing strategic initiatives that improved overall organizational efficiency.
- Managed budgets effectively by monitoring financial reports and making data-driven decisions on cost reduction opportunities.
- Mentored new managers to support their professional growth within the company structure.
General Manager
Gyu-Kaku
Brookline, MA
10.2021 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Server
Ganko Ittetsu Ramen
Brookline, MA
04.2021 - 12.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Lead Server
The Cheesecake Factory
Chestnut Hill, MA
11.2018 - 10.2021
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
- Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Creative and Business Development Director
Pro Post Solution Co.,Ltd
Bangkok, Thailand
12.2013 - 12.2017
- Initiated cross-functional collaborations with multiple departments, improving communication and project outcomes.
- Increased client base by implementing strategic business development initiatives and fostering long-lasting partnerships.
- Completed and submitted monthly and yearly reports to support executive decision making.
- Provided market feedback to company leaders regarding competitive offerings, prospect needs, and product development ideas.
- Optimized proposal development process, resulting in higher success rates in securing new contracts.
- Negotiated and closed long-term agreements with new clients in assigned territory.
Account Executive
Imagineering Service.,Ltd
Bangkok, Thailand
06.2011 - 06.2013
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
Account Executive
Super Pages Thailand
Bangkok, Thailand
12.2008 - 12.2011
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
Education
Bachelor of Arts - Commercial And Advertising Art
UTCC
Bangkok, Thailand09.2008
Skills
- Training and mentoring
- Operations Management
- Sales Growth
- Staff Development
- Teamwork and Collaboration
- Customer Service
- Computer Skills
- Team Leadership
- Decision-Making
- Problem Resolution
- Professional and Courteous
- Scheduling and Coordinating
- Managing Operations and Efficiency
Timeline
Muti-unit General Manager
Gyu-Kaku
10.2022 - Current
General Manager
Gyu-Kaku
10.2021 - Current
Server
Ganko Ittetsu Ramen
04.2021 - 12.2021
Lead Server
The Cheesecake Factory
11.2018 - 10.2021
Creative and Business Development Director
Pro Post Solution Co.,Ltd
12.2013 - 12.2017
Account Executive
Imagineering Service.,Ltd
06.2011 - 06.2013
Account Executive
Super Pages Thailand
12.2008 - 12.2011
Bachelor of Arts - Commercial And Advertising Art
UTCC