NERMINA MUJDANOVIC
Hyattsville,MD
Summary
Operations and guest-focused General Manager with 15 years of experience leading multi-unit restaurant operations, managing teams of 80+ employees and driving revenue growth. Proven ability to oversee multiple locations simultaneously, streamline operations, control cost and implement systems that improve efficiency and performance. Strong background in hiring, training, budgeting and vendor coordination with a focus on results and team development.
Overview
2026
2026
years of professional experience
Work History
General Manager Multi Unit
Lewis Companies
03.2021 - 03.2025
- Oversaw operations for three high-volume restaurant locations simultaneously, managing cross-functioning teams and ensuring consistent performance across all unit.
- Led, trained and supervised 70+ employees, including managers, FOH and BOH staff.
- Implemented operational systems and standardized procedures to improve efficiency, consistency and service quality across locations.
- Managed scheduling, payroll, budgeting and P&L performance for all locations.
- Increased revenue and profitability through cost control, staff development and service improvements.
- Ensured compliance with safety, health and company standards across all locations.
- Led labor optimization initiatives resulting in $8,000 monthly savings in BOH operations while maintaining service quality and team performance.
General Manager
Thompson Hospitality
10.2017 - 2021
- Led full restaurant operations, including staffing, financial reporting, inventory management and guest service.
- Consistently met or exceeded monthly sales goals for 11 consecutive months.
- Maintained the lowest employee turnover in the company through strong leadership and team development.
- Ensured workplace safety and reduced risk of incidents through proactive management.
- Analyzed sales, labor, and cost reports to make data driven decisions.
Food and Beverage Manager
Westin Hotel
2013 - 2017
- Managed payroll systems (Ultipro/ADP) and departmental budgets.
- Booked and executed private events, generating additional revenue.
- Reduced liquor cost from 27% to 21% through inventory control.
- Increased customer satisfaction scores significantly.
- Managed a high-volume beverage inventory ($130,000 monthly in inventory)
Education
Parkdale High
Riverdale Park, MDSkills
- Multi-unit operations management
- Budgeting & P&L management
- Revenue growth strategies
- Leadership and team building
- Conflict resolution & Team accountability
- Daily Operations oversight
Languages
German
Professional Working
Serbian
Native or Bilingual
Timeline
General Manager Multi Unit
Lewis Companies
03.2021 - 03.2025
General Manager
Thompson Hospitality
10.2017 - 2021
Food and Beverage Manager
Westin Hotel
2013 - 2017
Parkdale High